Product & Catering Lead - Zaventem, België - TUI Group

TUI Group

Geverifieerd bedrijf

Zaventem, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Zaventem, Belgium-

Hybrid
Permanent
Full Time 37.5TUI Group is recruiting a Product & Catering Lead to be part of unique and dynamic Inflight Product & Catering Team, to help us transform our customer centric inflight dining program for our flights across the globe.
Our Product & Catering Lead is a specialist culinary and hospitality role within our airline. With support from our existing operational, finance and procurement departments, this role allows the right person to focus on our product development process to achieve our satisfaction objectives with customers and crew.
Responsible for the performance of our product departing from Belgium, we offer the opportunity to work with airline catering partners across the globe. You will also have shared responsibility with the team to design the meal proposition from overseas catering stations, and support group wide projects for our five TUI Airlines. With attention to detail as a key skill, our Product & Catering Lead will routinely review performance of the inflight dining product across our satisfaction and safety performance requirements, with a strong motivation for continuous improvement.
We are open to considering a flexible hybrid working model with a combination of remote and officebased working, but with this in mind, the successful applicant must either live within a reasonable commutable distance from Zaventem, Belgium or be willing to travel regularly if living outside Belgium.
The role requires occasional travel. This includes both European travels to collaborate with teams in other Source Market locations and Long Haul to visit out overseas suppliers.

Applications close on 15th March 2024

ABOUT THE JOB- Support with the menu selection of complimentary customer inflight meals and crew food departing from home station airports and nominated overseas airports. Review Customer Questionnaire Responses and Cabin Flight Report data to continuously improve the customer and crew catering propositions. Work with customer experience to design and deliver a product offering that meets customer requirements and delivers key performance indicators set by the business. Monitor the quality of nominated catering products against agreed specifications by undertaking routine product sampling. Facilitate the overview of the catering budgets under your control to ensure they are within agreed financial limits and provide value for money for products and services. Investigate and resolve complaints received about product quality and food safety. Review and approve product technical specifications to ensure product suitability for selected menus and compliance with legislative and TUI guidelines. Build strategic and effective relationships with internal teams and external suppliers. Support with the delivery of the product team's sustainability initiatives.
ABOUT YOU

Relevant catering experience, preferably including Inflight catering but wider hospitality experience will also be considered.
Knowledge of current food safety legislation such as HACCP Principles/relevant food safety qualifications
Organised, determined, highly capable with a confidence in delivering change.
Experience of planning and coordinating complex actions plans is desirable.
Experience in working in ambiguous and changing environments, with the ability to identify and anticipate customer needs.
Have attention to detail and work with accuracy.
Ability to work with multiple stakeholders.
Flexibility to travel throughout Europe and other international catering destinations on a regular basis.
Comfortable using Excel, Word, and other Microsoft Office packages.

ABOUT OUR OFFER- Work in the largest global tourism group with international projects and teams Fantastic holiday benefits including discounts & special offers Development & career opportunities Health and wellbeing support Flexible working (understandably, some roles operate out of a specific location & to a set working pattern) Plus lots more benefits relevant to the local market that you'll be based inAt TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here