Customer Experience Operations Specialist - Zele - CRC Industries EMEA

Beschrijving

The role of the Customer Experience Operations Manager ensures seamless order management and digital integration between internal systems (ERP/PIM) and customer platforms (webstore EDI).

Key responsibilities include overseeing end-to-end order processing including EDI webstore transactions ensuring accurate timely exchange of information between ERP PIM and customer websites leading EDI integration projects including partner onboarding data mapping troubleshooting optimizing webstore functionality user experience for B2B customers monitoring order flow resolving bottlenecks driving continuous improvement.

• Identify implement automation opportunities in ERP webstore processes standardize documentation workflows across channels collaborate enhance IT business teams to integrate scalability promote self-service tools solutions.
• Analyze sales behavioral data pipeline win rates quotas build reports dashboards leadership synthesize insights sources CRM ERP Power BI identify trends recommend improvements support Voice initiatives feedback drive process improvements partner coordinate campaigns targets reporting frameworks Sales Marketing Finance Operations lead cross-functional leads smooth operations onboard train team members customers on tools processes serve point contact operational issues related to order management digital integration receive training assistance professional development enjoy competitive salary benefits work life balance proactive approach healthcare retirement bonus stock equity hire top talent recruit grow expand skilled diverse global workforce succeed inspire encourage enthusiasm motivation manage track set achieve stretch goal recognize reward employees create culture well-being growth welcome inclusive employ most recent innovative technological experienced experienced progress 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