Business Analyst Tds - Gent, België - Volvo Group

Volvo Group

Geverifieerd bedrijf

Gent, België

4 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Belgium

Position Description

Introduction
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally.

With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time.

Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

This is us, your new colleagues
Technical Dealer Support is supporting the growth and profitability by maximizing Uptime : We are an international team of highly committed and experienced professionals and act 24/7 as a 1st line support for workshop questions on Parts, Service and repair information (Impact, Consult, EPC, ), Aftermarket System Support (Tech Tool,) and Fleet System Support and related areas for Volvo Penta, Volvo Bus, and the Volvo Group Truck brands
Check out this video to find out more about our business.

Do you just love to
Provide business, process and operations information in the form of reports to the Technical Dealer Support management team and other stakeholders (project teams, back-offices,

You will be responsible for:

Taking care of existing TDS reports according to the agreed planning
Evaluating requests and translate these into new reports
Formulating and implementing improvement suggestions
Making sure deadlines for reporting are met
Keeping the report center up to date
Initiate process improvements based on data analysis and process mining

Are you the one?

You have a higher education degree, or similar through experience.
You are an analytical mind and can deal with deadlines.
You have solid experience creating and maintaining dashboards in Power BI
Knowledge of other data analysis tools are an asset.
Azure infrastructure knowledge related to business analytics is an asset.
You have a good knowledge of MS Excel, knowledge of SAP BO is an asset.
You are able to communicate clearly and professionally at all levels.
You are fluent in English.

A perfect match

The opportunity to work in global and dynamic organization with highly skilled colleagues
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously
Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing
A competitive payment based on your experience & competences that will develop depending on your input and performance
Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more

Let's do this

Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions for trucks, boats, buses, machines...

then this is your moment

Hiring Manager:
Bert Van Der Borght

HRBP:
Kristof Goffings
SG 3

About us
The
Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Auto req ID
141856BR

Organization
Volvo Trucks

State / Province
Oost-Vlaanderen

City/Town
Gent (Oostakker)

Employment/Assignment Type
Regular

Travel Required (maximum)
No Travel Required

Functional Area
Aftermarket

27-Jun-2023