Receptionist & Internal Relationship Manager Daily - Brussels, België - TRIODOS Belgium

TRIODOS Belgium

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Function:

As the Daily Banking Receptionist and Relationship Manager, you will be working in a team of 7 colleagues who are responsible for managing all incoming and outgoing customer contacts as part of their business relations management.

The Practice Leader shares the different operational objectives on a daily basis and tries to offer each Daily Banking Receptionist/Relationship Manager optimal versatility and variety in their work.

You will undertake and be responsible for the following operational and commercial tasks:

For the reception desk:

You will process incoming and outgoing mail by sorting, scanning and sending it to the right recipient. You will also process registered mail.
You will answer telephone calls and put people in touch with the appropriate internal contact person.
You will greet customers and visitors who have business appointments.
You will manage the commercial material available to the sales staff, liaising with marketing colleagues.
You will provide support to colleagues working remotely to manage their needs with regard to their customers coming to the reception desk.

For the Daily Banking team:

You will inform clients and/or prospects of the unique positioning and approach of Triodos Bank.
You will help to respond to all incoming questions from our customers through the various contact channels.
As such, you will be responsible for listening to customers' needs and ensuring that they receive the products and services they require on time.
You will be responsible for the administrative followup of our private and professional clients' files. This includes certain documents for opening an account or each change relating to an account.
You will contact customers and prospects by telephone to provide them with the necessary information, to support them in becoming Triodos customers or to arrange a (telephone) interview.

Profile:

You have a highschool diploma.
You have a keen interest in customer contact and financial and banking products.
You are customeroriented, have excellent communication skills and enjoy working in a team.
You enjoy working with colleagues from other departments.
You have a very good command of the Dutch language, both written and spoken. You have a good level of French, and are willing to improve. A sound knowledge of English is also an advantage.
You have a proactive, innovative and collaborative personality.
You are motivated by the field in which Triodos Bank operates: the transition to a sustainable economy.