Customer Service Representative E/f - Heverlee, België - Actief Interim

Actief Interim

Geverifieerd bedrijf

Heverlee, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

You will be the link between your customers, the sales team, and the supply chain organization. Your objective is to facilitate and ensure an efficient order processing flow for the assigned accounts. This process ranges from the order fulfilment and the invoice generation to after sales services.

As a part of the customer service team, you will actively support Strategic Account Managers in their day-to-day business and you will report directly to your Customer Service Supervisor.

you will be responsible for establishing strong relationships with the customers.

You will be responsible for the administration of the department's order processing flow:
from receipt of the order, control and entry, to delivery and invoicing & customer master data. In addition, based on the input of financial department, you will handle customers credit control. You will also make specific export linked documents for some customers. You will manage the departmental KPI's and you will actively foster a continuous improvement culture. You will also provide back-up services to other customer care team members within the department. You will ensure the monthly sales forecast for accounts that are entered into the system. You will register and manage customer complaints regarding delivery or price, including returns.

Wat wij van jou vragen:

You have obtained a Bachelor's degree, preferably related to customer care. An equivalent through experience within a similar role will also qualify. In this respect, experience of 3 years and above will be preferred.
As an employee you are customer service minded, as well as administrative oriented.
You possess a broad knowledge MS office. Additional knowledge of SAP-functionalities will be an asset.
You are fluent in English and French in verbal skills and writing skills.
Knowledge of SAP and previous customer service experience is definitely an asset.

The ideal Customer Care Agent is someone who communicates effectively by listening attentively to customers' needs and providing timely and helpful information to customers and other departments across the company.

Wat wij jou bieden:

We offer a full-time employment contract accompanied by an attractive salary package.

We offer a work environment that supports the company's score values:
Quality, Respect, Care, Creativity and Integrity.

A work environment in which every associate, customer and business partner is treated with respect, where sincerity is key and where everyone always strives to find the most optimal solution.