IT Technician - Gosselies, België - Brainwave Optigrators

Brainwave Optigrators

Geverifieerd bedrijf

Gosselies, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

This is a 12 month (Extendable) mission at Gosselies - BE.

Language Requirement :
French and English

Summary:

The IT Service Management Technician will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner.

This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.

Competencies:

Excellent working knowledge of networks and server infrastructure.
Responds directly to clients regarding routine requests in a timely manner.
Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
Good analytical and problemsolving skills, with strong attention to detail.
Strong interpersonal skills with excellent written and verbal communication abilities.
Selfmotivated with the ability to function independently in a deadline driven work environment.
Good understanding of computer systems validation is desired.

Responsibilities:

Understands basic user technology issues and provides solutions based upon basic proven methods.
Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.
Interacts with clients to process basic service requests or resolve basic technical problems.
Replaces and rebuilds hardware components as needed.
User account administration
Procurement in accordance with corporate guidelines
Compliance with purchasing licensing guidelines
Coordinate local support vendor relationships
Ensures compliance with system patching & AV requirements
General network, telecom & server support
Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
Understands and complies with relevant Standard Operating Procedures.
On call 24x7 for emergencies and special projects.
Effectively communicates clear, concise, and accurate status as required.
Provide updates of specific site requirements.
Other duties as may be assigned or required.