Customer Success Manager, Group - Zaventem, België - Dstny

Dstny

Geverifieerd bedrijf

Zaventem, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

De zoveelste typische telecomleverancier? Nee, dat zijn we écht niet. Op onze lauweren rusten? Dat zit niet in ons DNA. We dagen de markt van de cloud telecom liever uit. 'Goed genoeg' is voor ons echt niet goed genoeg. Verwacht van ons dan ook dat we altijd een stap vóór zijn.
Wij groeien snel, maar op een duurzame en gezonde manier. In onze organisatie zijn mensen, processen en systemen optimaal op elkaar afgestemd.

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Customer Success Manager, Dstny Group - ENG & FR or NL:

Do you have your first experience as a CSM? Are you ready for your next challenge? We may have the opportunity for youThe Customer Success Manager has a fundamental role in any 'as a service' company. Dstny for Service Providers (D4SP) is no different and the role is crucial in not only new sales but in converting and growing our existing customer base from a purely software model to an as a service model.

At D4SP we empower our partners to achieve their business goals through our products and services.

We provide advice, guidance and support through the entire customer journey ensuring that go-to-market activities drive mutual growth and profitability.

Your main responsibilities as a Customer Success Manager:

Work together with the sales organization to:Win new business
Develop, manage and grow existing business

Mediate between allocated accounts and the wider D4SP organization.

Translate and sell the value of our products for the local market.
Analyze customer data and feedback to improve customer experience.
Hold demonstrations for our service providers.
Project manage the onboarding of our services always considering and feeding back what can be improved in processes and/or products.
Provide both planned and ad hoc trainings on our services to the Service Provider.
Manage feature requests from our customers.
Aid in product design and product development.
Troubleshoot the service provider implementation of our services providing solutions and/or workarounds that meet the business need

Our requirements for you:

Degree qualified (M.Sc, B.Sc) in a relevant field.
Minimum 3 years' experience in a customer facing role at a SaaS company (preferably within unified communications).
Demonstrated leadership qualities and the desire to develop within your role.
Business fluency (written and oral) in English

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and French/Dutch

Ability to work effectively as an individual and as part of team.
Highly organized and able to multitask.
Selfdriven and proactive nature.
Excellent written and oral communications skills.
Demonstrated skill in document creation.
25% travel requirements not including travel to office if working remotely

Our offer:

You will be working in an

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international context where there will always be something interesting for you to do, there are plenty of options for growing your career.

You'll be part of a

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hybrid-working global team with a combination of working from home and at the office.

An environment where investments are made in both people and technology, giving you the

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chance to learn on a daily basis while working with some the coolest technology there is on the market.

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attractive salary with extra-legal benefits, including a company car, fuel card, smartphone, laptop, group and hospitalization insurance, meal vouchers, etc