Client Response Executive - Brussels, België - NielsenIQ

NielsenIQ

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Job Description:

For our Commercial Team in Brussels, we are looking for a
Client Response Executive.

As a Client Response Executive (= Customer Service Executive) you and your teammates are the first point of contact for the Category Managers and Trade Marketers of leading manufacturers and retailers in FMCG for answering daily questions about the use of NielsenIQ software and market data.

You are partly responsible for customer satisfaction by adequately following up customer requests.

RESPONSIBILITIES

You answer customer questions about the use of NielsenIQ software and data
You coordinate work if expertise from other teams is required
You set up and refresh customer reports on market developments
You familiarize new customers with working with NielsenIQ information
You contribute to projects aimed at customer satisfaction or optimization of work
You identify sales opportunities that you coordinate with the Sales team

Qualifications:

A LITTLE BIT ABOUT YOU

Are you looking for a service oriented job? Do you really stand out in an informal work atmosphere? Do you prefer to work in a small team with a lot of personal guidance? And do you enjoy being the link between our customers and our colleagues in the internal departments? Look no further: you've come to the right place

Has a completed MBO / HBO study, preferably in Economics and Marketing
Has numerical insight and affinity with data analysis

-
Is communicating with good English
level and knows ONE of the following languages at FLUENT
level:French
OR Dutch**:

Is solution-oriented and eager to learn
Is customeroriented

-
Is interested in marketing and in products that are sold in supermarkets (fmcg sector):

Is able to independently manage smaller projects
Experience in a customer service role is an advantage

Additional Information

This is a temporary contract available from now to the end of June 2023.

We offer you an interesting position in an internationally oriented company, where you learn, among other things, how companies handle market information.

At NielsenIQ you learn the right skills when you want to continue in market research. NielsenIQ offers career opportunities, also towards other teams
-
Training & personal development: you follow an extensive training program that includes the NielsenIQ software (NITRO, Answers Desktop, Connect Express), Excel, industry knowledge of the channels measured by NielsenIQ (including supermarkets, drug stores and e-commerce)
-
Variation: you work for many different manufacturers and brands.
- _ _
Culture: flat organizational structure, international, open and informal. We offer free fresh fruit, massages, yoga and monthly team drinks and regularly challenge each other at the football table.

LI-FC

About NIQ
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

NIQ delivers the Full View.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.