Customer Service Representative - Rumst, België - Synergie

Synergie
Synergie
Geverifieerd bedrijf
Rumst, België

1 week geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving

Wat zal je job inhouden?:


Your tasks as a Customer Service Representative:

  • Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
  • Act as the singlepointofcontact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system.
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
  • Prepare and distribute standard and customized internal and customer reports.
  • Understand Customer Order Management policies, procedures and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Participate in/lead process improvement projects.

Wat zoeken we?:


  • You have a very good knowledge of
    English (written and verbal)
  • Knowledge of one or several extra languages is a plus: Russian, French or German


  • You communicate effectively

  • Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.
  • You are strong at building customer relationships and delivering customercentric solutions.
  • You're actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • You demonstrate the phases of the endtoend order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.


  • Customer Support

  • Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
  • You demonstrate the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.

Wat bieden we?:


  • Initial assignment duration is 6 months, maybe longer
  • This is a
    fulltime role (39h per week)
  • This function is
    hybrid:
-
Meal vouchers €8 per day
-
Hospitalization insurance (permanent contract)
-
Group insurance (permanent contract)
-
Eco vouchers (€250 per year)

-
Laptop:

- ** Year bonus
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