Beschrijving

STREIT GmbH is one of the leading safetytechnology and occupational health services in Germany. As anowner-managed family business, our successful nationwide,cross-industry support is based not only on customer-specificconcepts and innovative solutions, but also on the experience andmotivation of our employees.

We are expandingour team and are looking for in Bensheim

Employee 1st & 2nd level support software applications(m/f/d)

Your tasks:

• 1st& 2nd level support for softwareapplications: You will handle support requests for our in-housesoftware, both by telephone and in writing. This includesefficiently receiving, processing and resolving requests by phoneand email, including the creation and monitoring of supporttickets.
• Error analysis and findingsolutions: You identify and analyze errors or application problemsin our software and develop effective solutions to fix them. Yourwork contributes directly to improving the user experience of ouremployees and customers.
• Forwarding complexrequests: For requests that go beyond your expertise, you willskillfully forward them to appropriate development teams and remainresponsible for monitoring the resolution process.
• Documentation and training: You actively support thecreation and updating of documentation and manuals for oursoftware. You will also be involved in training users to strengthentheir skills in using our software.
• Optimization of support processes: You identify potentialimprovements in the support process and work on theirimplementation to ensure efficient and effective support.

Your profile:

• Professional competence: You have an affinityfor IT. Experience in support or training, particularly in the areaof software / IT, is an advantage.
• Softwareknow-how: You have a good knowledge and understanding of softwareapplications
• Communication skills: You arecharacterized by good communication skills and can convey complextechnical content clearly and comprehensibly
• Solution-oriented: You are professional in your dealings withcustomers and employees. In the event of disruptions, you activelylook for solutions and implement them efficiently.
• Ability to work in a team and initiative: You are a teamplayer who can also work independently, quickly familiarizeyourself with new topics and are willing to constantly learn newthings.

We offer you:

• A future-proof job in asuccessful, future-oriented, market-leading family business
• Responsible and varied tasks and excitingprojects
• A permanent and secure employmentcontract
• An attractive salary
• An open working atmosphere with communication at eyelevel and short decision-making processes

For us, employees are the company's most valuableresources. That's why we offer you a varied and challenging workingenvironment with a high degree of personal responsibility andlong-term security. Take your chance and become part of our teamWe look forward to receiving your detailed application with apossible starting date and expected income.

STREIT GmbH
Ms. Katja Schweigert
Lahnstraße | 64625 Bensheim
Phone: |-