Functional Analyst Salesforce Field Service - Brussels, België - Sparagus

Sparagus

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

We are currently seeking a Functional Analyst with expertise in Salesforce Field Service to join our client's team.

The Functional Analyst will collaborate closely with the client's projects and maintenance teams, providing support and resolving incidents and problems related to the Salesforce FSL/Service Cloud solution.

The role also involves defining use cases and user stories in collaboration with the business analyst, configuring user stories, testing solutions during system tests and integration tests, supporting user acceptance tests, managing sanity checks after deployment, and overseeing change management activities such as user manuals, release notes, and training sessions.

Responsibilities:

Providing support on Salesforce FSL/service cloud solution (user management, master data management)
Defining use cases and user stories in collaboration with the business analyst.
Configuring user stories
Testing the use cases and user stories during System Tests and System Integration Tests
Supporting Business during User Acceptance Tests
Managing Sanity checks after the deployment in Production of a release
Managing the change (User manual, Release notes, training session)

Soft Skills Required:

Ability to understand a problem, to reproduce it and to identify its origin
Ability to work in Agile
Ability to manage backlog management (using JIRA)
Ability to manage functional analysis (Use Case / User story description)
Ability to translate the functional need into user stories,
Ability to test a solution (Test case definition, execution, bug tracking)
Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA, ) via tools like Inspector
Administration of Users, User profiles, permission sets, User groups, User queue
Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,
Knowledge of FSL objects (Service appointment, WO, WOLI, Timesheet, ) is a plus.

Desired Soft Skills:

Good Communication skills (ability to adapt the communication according to the audience)
Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
Availability and service oriented for our Business
Resourceful and technology driven