Head of Service Delivery – Remote-First - Brussels
1 maand geleden
Job summary
Be part of a movement to change the way Europe pays In today's digital world payments often still feel outdated random delays and confusing rules make it harder than it should be to pay and get paid The European Payments Initiative EPI is here to change all that forever With Wero our digital wallet we make sending and receiving money simple seamless and secure across France Belgium and Germany with more countries and omnichannel solutions coming soon Supported by 14 major banks and the two largest European acquirers EPI is building a new proudly European payment system easy instant transparent all for the greater good What's in it for you As Head of Service Delivery you'll oversee the Quality of Operations steering the overall performance of our vibrant ecosystem along with EPI's members across Europe This is a critical role at the heart of EPI's operations with a focus on continuous improvement and extensive stakeholder engagement About us You'll be part of our team which next to service delivery management covers monitoring customer support member quality assurance fraud security operations
Functieomschrijving
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