Service Operator - Brussels, België - Michael Page

Beschrijving

As a service operator, you act as the single point of contact (SPOC) for the client, the managed services operations center, related partners, and other key stakeholders on operational matters.

Our client is a global leader in energy management solutions, providing innovative technologies for utilities worldwide.

With a rich history spanning over a century, our client continues to pioneer smart metering and grid management solutions, driving the transition towards a more sustainable energy future.

Implementing contractual service processes and practices in accordance with the service catalogue and related instructed tasks proactively.

Managing daily (or other periodic) activities such as:
o Processing service requests from the assigned account. Monitoring and reporting SLA performance (internal/external reporting). Tracking systems related to service delivery. Troubleshooting activities related to SLA performance. Identifying significant incidents and informing the Service Manager a... Originele vacature is te vinden op – Maak nu een Jobagent aan op StepStone en vind je droombaan Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op

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