Customer Service Specialist - Anderlecht, België - HILTI

HILTI

Geverifieerd bedrijf

Anderlecht, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

WHAT'S THE ROLE
Your goal is to answer as many questions as possible in the first contact.

But don't worry if the questions become too difficult:
you can count on a strong back-office team that will back you up.

Furthermore, as you will have many contacts per day, we expect you to play a key role in identifying sales leads and improving the data quality of the customers you meet.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.

Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.

Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

In short:

Offer customers a high service standard
Offer if possible a first contact solution to our customers
Support complex customer questions
Contribute to the sales objectives
Contribute to the team

_Did you know that Hilti was awarded the Great Place to Work certification six times in the last few years, thanks to its caring and performance-oriented culture? _
WHAT DO WE OFFER?

You will be part of the Front Office Customer Service team, where you can count on your
direct colleagues to guide, help and support you where needed.

You will see them a couple of times a week at the office, the rest of the time digitally during homeworking days.

Your
team leader
will also be there to support you in your development and to be successful. Each week you will have a 1-1 discussion **to re-align objectives and find solutions to ongoing topics.

We will also provide personal, material and financial support:

Weekly individual and team meetings , as well as yearly personal development discussion
Horizontal and vertical
growth opportunities:
Work-life flexibility with
3 homeworking days and
flexible hours:
A
market value salary based on a
38hour work week, as well as a
collective and individual yearly bonus:
A
generous salary package: group and hospitalisation insurance, net representation fees, meal vouchers, extensive Cafeteria Plan, work laptop, and smartphone with a subscription.
20 days of legal holidays with 5 extra Hilti days

WHY CHOOSE HILTI?

It's probably already clear to you: at Hilti, your
commitment , your
perseverance , your
customer focus
and your "Yes, we can" **attitude are paramount, regardless of your background, level of education or origin.

New hires often perceive Hilti as a
warm, tight-knit company with
approachable ,
motivated people
who are always ready to help you get
results together .