Senior Relationship Manager - Brussels, België - ALD Automotive Belgium

ALD Automotive Belgium

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

With more than 1,700,000 vehicles, ALD Automotive Group is
Europe's leading provider of leasing and fleet management solutions for businesses and individuals.

The Group is present in 43 countries around the world and is part of the Société Générale Group. Since our start in 1965, 270 employees have joined our team. Our ambition? Provide
exceptional service to fleet managers and drivers. This is a major challenge that we are meeting with a fleet of more than 80,000 vehicles.

ALD Automotive is part of the Société Générale group and encourages its employees within a
fascinating working environment. You will find yourself in a healthy company that is economically and commercially stable. We are active in a sector that is in full swing. So, with us, you work in a working environment where there is room for initiative and growth.

Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and of course through our people

Your role:

For a given portfolio (with a fleet of 25k), you act as privileged partner and central contact within our company with a view to grow the business along our strategy and financial targets
You offer adequate service in a proactive way, connecting with our inhouse specialists where specific expertise is required, and coordinate with the other support functions with a view to secure a seamless experience for your client
You are the first point of contact and responsible for handling complaints, working out improvement projects, building a LT relationship
You manage, report, and analyze KPIs of the customer and act as stakeholder with our various related business entities
Besides that, you draw up action plans, supervise and complete them.
You Conduct regular operational review meetings and quarterly strategic review meetings with the Partner.

Your profile

You have a bachelor or master's degree in an economic, marketing, or commercial direction and at least
711 years of demonstrable experience in the position of Account/ Relationship Manager in a similar sector
You have a customeroriented attitude that values service excellence and have strong thinking and reasoning skills.

- you have an eye for proactive improvement processes and cost optimization

You are
creative, ambitious and have the drive to develop yourself and others in your working environment.
You are
persuasive, assertive, with an innovative attitude.
You are perfectly
bilingual NL/FR, and you can speak English fluently.
You can easily adapt to changing circumstances and have a great sense of responsibility
You like planning; you are a good organizer, communicator, discrete, able to work independently and accurate in your work.
Your passion for cars is a plus

What can we offer you?

Desirable position with an
international player with more than 7000 employees in 44 countries.
A place in an
inspiring and challenging working environment.
Attractive pay package, supplemented with a range of
extralegal benefits such as a company car, pension savings plan, hospitalization insurance, meal vouchers, etc.

-
Optimum work-life balance thanks to 12 ADV days, sliding hours and homeworking possibilities.
-
Private leasing for an attractive price after six months.