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- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product & all documentation
- Side projects (recruit and onboard new colleagues, give training, ...)
- Fluent in English
- Fluent in Dutch or German is a +
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- Valid work permit for Belgium
- Solution minded
- Any other European language (Spanish, )
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
Customer Support Analyst - Ramillies, België - Odoo
Beschrijving
Customer Support AnalystRue de Ramillies 1, 1367 Grand-Rosière (Farm 3), BelgiqueServices / Business SupportAre you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment.Users of the Product7,000,000Company Growth60% Year over yearCompany MaturityProfitable What you will do:As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and helpto our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality ;Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request. Indeed, you will closely collaboration with internal teams such as Consultants, Sales or ;Responsibilities