Domain Architect - Brussels
1 week geleden
Job summary
We need to find a profile for the below JD Domain Architect – Customer Engagement to lead the architecture of our customer-facing platforms and services.
+Responsibilities
- Architectural Leadership:
• Define and maintain the architectural vision and roadmap for CRM, contact centers, and customer master platforms.
• Lead initiatives to modernize customer engagement systems and establish a unified customer master that supports end-to-end business processes.
• Ensure customer solutions are secure, scalable, and enable omnichannel experiences (voice email chat social self-service).
Functieomschrijving
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