Project Assistant - Braine-l'Alleud, België - Enterpryze Consulting Ltd.

Enterpryze Consulting Ltd.

Geverifieerd bedrijf

Braine-l'Alleud, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

**Project Assistant (service support) 2

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Working Location:Braine L'Alleud, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Good general education at least to higher secondary level

3+ years of professional experience of administrative and organisational duties
Knowledge of, and experience in budget and financial management
Proficient in document management (workflow, quality control, and distribution
Familiarity with various software packages, in particular the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and SharePoint) or similar

DUTIES/ROLE:

Service Delivery Support

ü Assist the Change Coordinator during the Approved Service Interruptions process

ü Creation and maintenance of a database Services delivered (for example phones extensions number) per customer

ü Active services obsolescence management including customer engagement

ü SLA and SSP Tracking

Reporting

ü Extract simple Excel reports from EBA or from ITSM

ü Update the Balanced Scorecard with the metrics extracted from EBA, ServiceNow and ITSM

ü Services utilization reporting

ü Preparation of Monthly Business Review

ü Creates Purchasing Requests (PRs) in EBA

ü Monitor the process to transform a PR into a Purchasing Order (PO)

ü Updates the Contract Registry as soon as a PR or a PO is issued

ü Creates the monthly receipts in EBA for IWCs (Interim Workforce Capacity)

ü Creates receipts in EBA for hardware, software and services purchases

ü Liaises with the Acquisition/ECAM/Warehouse stakeholders for receiving hardware and software licenses

ServiceNow

ü Performs reoccurring "Quality Checks" on the ServiceNow Plans, using a predefined Quality Checklist

ü Tracks Timesheet submissions and overarches it

ü Liaises with the Project Managers for allocating proper funding