Junior Service Delivery Manager - Leuven, België - IMEC Inc.

IMEC Inc.

Geverifieerd bedrijf

Leuven, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Junior Service Delivery Manager - Microsoft- Computer and IT - Leuven | More than two weeks ago- Imec is looking for an ICT Service Owner to own and manage all ICT Services in different functional domains but with a strong focus on our Microsoft O365 & Power Platforms- What you will doResponsibilities include:

Ensure all incidents and service requests are handled and solved in time as agreed in the SLA
Manage the lifecycle of the service
Manage policies together with the Digital Workplace team
Service document management and knowledge management
Coordinate partners and colleagues that are working on your services
Managing Microsoft and Office 365 licenses
Managing the operational budget
Managing support contracts
Release / change management

You will:

Be part of the Digital Workplace Team within the ICT department and work in close collaboration with your team members, other ICT teams and business departments
Build up network within ICT and imec
Build up functional knowledge on how the Digital Workplace team works and understand the relevant business processes

What we do for you

We offer you a challenging role in which you think and act strategically and in which you have a concrete impact on large ICT services within imec.

This is your opportunity to work in an advanced high-tech environment, contributing to technologies that will have an impact on tomorrow's society.

At imec, we offer ongoing learning opportunities to help you acquire new skills or deepen existing expertise.

Your valuable contribution and that of your colleagues make imec a top player in its field. Your energy and commitment are therefore appreciated by means of an attractive and competitive salary with many fringe benefits.

Who you are

You have a bachelor's degree, preferably in computer science or information technology. Having a proven experience in a similar role is considered a plus
You have knowledge of IT Service Management, an ITIL certificate is a plus
You have admin knowledge of Office 36
You have a first experience in managing outsourced support contracts
You work in a structured way, adhering to internal processes
You are a strong communicator
You are fluent in English

Who we are
Accept marketing-cookies to view this content.