Bank Manager - Brussels, België - bpost

bpost

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Bank Manager - Mechelen Antwerpen Mol:

Regio : Brussel

Bank Manager Mechelen Antwerpen Mol

Context
bpost is always on the move.

We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for everyone.

Within this story we are looking for a bank manager region Mechelen Antwerpen Mol.

Mission

Responsible for consumer loans and insurances ( lending and protect) and in this role managing, coaching and developing a team of banking experts.

Define the commercial strategy and adjust where necessary.

Drawing up plans and targets for lending & protect solutions and managing a team that works together to execute this plan and achieve commercial goals.

Tasks

Increase revenue:

Achieve commercial objectives by translating them into weekly/ daily objectives
Define, communicate and follow up action plans within the national/regional guidelines in order to achieve the commercial objectives
Coordinate and follow up the quality of sales activities
Management and followup the commercial objectives of (sr) agents and experts lending and protect

Monitor and increase customer satisfaction:

Define, communicate and follow up action plans within the national/regional guidelines in order to achieve the objectives of customer satisfaction.
Stimulate a quality and customeroriented attitude within the team of assigned (sr) agents and experts lending and protect.
Maintain good contacts with the various departments of the bank.

Monitor and increase the quality of service and operations of the assigned team:

Monitor and optimize the quality of the process execution and operations of the defined KPIs

Create a dynamic and motivated team:

Lead, coach and motivate the employees in the realization of the commercial and service objectives and action plans, through regular consultation moments and personal follow-up
Set up and prepare structural team meetings with the team of (sr)agents and experts lending & protect.
Identify the training needs within the team.
Promote optimal employability of (sr) agents and experts lending & protect in function of the potential of the field of work and taking into account the degree of commercial commitment of office holders
Monitor absenteeism indicators and formulate and monitor targeted improvement actions
Validate the personnel planning, identify possible personnel needs, participate in the recruitment process for the employees
Monitor and improve the performance of the assigned (sr)agents and experts lending and protect

Participate in the roll-out of projects:

Contribute to the cultural change within Retail (stimulating flexibility, result orientation and customer service).
Participate in the concrete rollout of various improvement projects within Retail.

Maintain internal relationships:

Develop a good collaboration with the network so that (sr) agents and experts lending and protect can continue to acquire new customers and generate appointments with existing customers.
Maintain good contacts with the cluster managers, agents, sales support and other departments of the banking partners

Technical Expertise

Master/bachelor degree or equivalent by experience
Knowledge of the second national language (in function of the workplace) and English
Inspiring people manager with a can do attitude and structured and organized way of working
Good knowledge of sales management and coaching skills
Have the necessary certificates in particular for credit mediation (Consumer Loans ) and insurance distribution (Life and Non-Life) (registration as responsible for the distribution of insurance products),in order to meet the legal requirements to perform the function or be willing to pass the exams to get these certificates in a agreed time frame
Good knowledge of staff regulations, accounting rules, procedures and guidelines Compliance and the management tools would be an asset

Why bpost?

Like many other companies, we offer a monthly salary (with an end-of-year bonus and double holiday pay) as well as an attractive benefits package, including meal vouchers, a company car, hospitalization insurance, group insurance, variable bonus, 20 days statutory leave plus 7 extra days offered by bpost and benefits from more than 100 partners.

This is what distinguishes us from the others:

You benefit from a great deal of autonomy and flexibility that we concretize, among other things, through our home-working policy.
Thanks to the many training programs and career opportunities with one of Belgium's largest employers, you will be on a huge growth path.
The decisions are made here in Belgium. At the same time, you are part of an international story, thanks to our many activities in Europe, the United States and Asia.
You are joining a company that is in the midst of change. This does