IT Technical Support Agent - Brussels, België - V-IT
Beschrijving
Voor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent:Location
1000 Brussels
Remote
Languages
Dutch
English
French (plus)
Who are we?
The service unit
_IT Care_ delivers and support state of the art workstation solutions for its employees.
- Do you have a passion for what you do, do you go for commitment, think and act in a flexible way, and want to contribute to the success of our organization ? Then this could be your next step._
Purpose of Role:
_IT Care_ takes care of 1st and 2nd line support for all internal Workstations, printers, mobile and fixed phones, network connections, to ensure operational excellence at all times.
- Internal technical support role, solving problems and daily issues defining clearly the scope of his support according to workstation policy;
- Calls and mails received by the support team needs to be encoded in our ticketing tool;
- Improve and document further IT Care processes (ITIL and ISO27K certification).
You want:
- To install and configure new and used workstations; more specifically installing standard image and specific software packages, profile configuration and testing;
- To maintain, restore, substitute or renew workstations taking care of data migration;
- To provide internal users with support for daily issues treating hard and software demands according to workstation policy;
- To ensure security by taking care of antivirus systems;
- To guarantee an up to date inventory of PC equipment, workstations, printers;
- To provide technical support for printers, being the contact of suppliers
You have:
- At least 1 year experience in a similar role ;
- Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience ;
- A good knowledge and a keen interest in IT tools.
You are:
- Fluent in both French and Dutch with a good understanding of ITrelated English ;
- Customer minded ;
- A good listener, able to effectively capture and document the internal client demands ;
- Assertive in defining the scope of your support, according to workstation policy ;
- Able to cope with and ease the stress of your client ;
- Able to prioritize.
Main processes, systems, tools used:
- Window 10 OS
- Office365 (exchange online)
- Active Directory
- Cisco call manager & Cisco contact center express
- Omni tracker as a knowledge base, SSOL and ticketing solution
- ITIL
- Mobile devices, IOS & android tools
- Printers (Canon
What we offer:
- Challenging and interesting projects to work on, using the latest methodologies and technologies, within a growing and economical stable sector
- Room for future development, room for employees to develop creativity and autonomy, fostering an open atmosphere
Where are you going to work?
- Brussels
- Homeworking 60%
Meer banen van V-IT
-
Senior Data Center Technieker Connectiek
Brussels, België - 3 weken geleden
-
Strategic Business/data Analist
Brussels, België - 3 weken geleden
-
Project Manager
Brussels, België - 2 weken geleden
-
Project Managers
Brussels, België - 3 weken geleden
-
Data Specialist
Brussels, België - 3 weken geleden
-
Junior / Medior Java Developer
Brussels, België - 3 weken geleden