- Monitor logistics processes in real-time, ensuring compliance with customer agreements;
- Act as the primary operational contact for assigned customers, coordinating with internal departments;
- Follow established processes and customer-related instructions;
- Collaborate with customers to identify and solve potential problems or bottlenecks;
- Participate in process optimization and continuous improvement initiatives.
- Have some initial experience in logistics (e.g., logistics clerk, customer service).
- Strong analytical and problem-solving skills.
- Ability to work independently and take on responsibility.
- Flexibility with working hours (between 7:30 am – 6:00 pm).
- Proficiency in Dutch (very good) and English (good).
- We are a Scandinavian company, and this is reflected in our open communication, approachable environment, informal workplace, entrepreneurial spirit, and the growth opportunities provided, both nationally and internationally.
- You will join an international and leading player
- You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days)
Customer Service Agent - Sint-Amands, België - DSV
Beschrijving
Time Type:
Full TimeCustomer Service Agent Solutions
Move forward as Customer Service Agent Solutions at DSV in Puurs.
About the role
As a Customer Service Agent, you'll play a vital role in managing logistics services for our clients. Acting as a bridge between customers and internal teams, you'll ensure smooth operations and meet customer agreements and requirements. You'll be responsible for real-time monitoring from goods receipt to delivery, handling complaints, and brainstorming with customers to solve problems.
Other tasks
We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
"As a Customer Service Agent, you are the linchpin within DSV, as you will serve as the point of contact for both customers and operations. Your work will be crucial in ensuring optimal functioning and striving towards 100% customer satisfaction," says Matthias De Pauw, Supervisor, Customer Service, Solutions.
In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
Are you the perfect fit?
It all counts for this vacancy of Customer Service Agent Solutions in Puurs. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
Why choose DSV?
Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:
Move forward
DSV – Global Transport and Logistics