Service Operator - Brussels, België - Michael Page

Beschrijving

Implementing contractual service processes and practices in accordance with the service catalogue and related instructed tasks proactively.

• Managing daily (or other periodic) activities such as: o Processing service requests from the assigned account.
• Monitoring and reporting SLA performance (internal/external reporting).
• Tracking systems related to service delivery.
• Troubleshooting activities related to SLA performance.
• Identifying significant incidents and informing the Service Manager accordingly.
• Actively monitoring open cases and incidents within the service operation.
• Proactive system maintenance (meter reading groups, scheduling, SLA groups, etc.).
• In the event of service, process, and contractual practice adaptations, performing documentation, training, and commissioning activities required to maintain consistency.
• Initiating tasks related to site cleanup performed by the client, field engineer, or a third-party company.

You hold a Bachelor's degree in Computer Science or a related field.

• You are fluent in English. You also speak French and/or Dutch.
• You have initial experience in an IT environment.
• You have demonstrated your ability to work in cross-functional teams in a distributed environment.
• You possess strong IT skills (network and connectivity).
• You are customer-oriented, a good communicator, and adept at problem-solving.
• You are detail-oriented and have analytical skills.
• The opportunity to join an international and innovative company.
• The possibility to develop your skills in a high-tech environment.
• A strategic position with the client and the opportunity to participate in a significant project.
• A permanent contract with an attractive salary package commensurate with the position.