Supply Information Systems Operational Team Leader - Brussels, België - Médecins Sans Frontières - Artsen Zonder Grenzen

Médecins Sans Frontières - Artsen Zonder Grenzen

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

DÉTAILS DE L'ANNONCE:

Organisation
:
Médecins Sans Frontières - Artsen Zonder Grenzen

Lieu de l'emploi
:
Bruxelles /
Belgium

Type d'emploi
:
Contrat à durée indéterminée

Type de contrat
:
Temps plein

Fonction
:
Autre
Date de publication
:09/06/2023
Date limite
:30/06/2023

PROFIL:

REQUIREMENTS:

EDUCATION AND EXPERIENCE:

University degree preferably in Business / Economics / Computer science / Information management / Supply Chain
Minimum of 3 years experience in supply chain management required
Minimum of 3 years' experience in information systems required
2 years of experience in team management required
Experience working with UniField is
a must:
Previous MSF experience required
Previous experience in project management

COMPETENCIES:

Demonstrated organizational skills
Strong communication skills
Strong ability to work in a team
High result and quality orientation
User centric and agile mindset

LANGUAGES:

Fluent in English (oral and written)
French is a strong asset

DESCRIPTION:

CONTEXT:

The OCB Supply Chain Department is responsible of the support to all OCB missions in the management of_

- their supply chain. The Supply Technical and Information Systems Team (STIS) focuses on ensuring Supply staff have the tools, data and processes allowing them to deliver the best service to our beneficiaries. Several information systems (IS) tools are used on OCB missions in order to facilitate supply chain management._

The Supply Chain Department of the OCB (Operational Center Brussels) covers the entire supply chain of MSF Belgium (OCB) and is responsible of the support to all OCB missions in the management of their supply chain._
Under the Head of STIS, the SUPPLY INFORMATION SYSTEMS OPERATIONAL TEAM LEADER (SISOTL) is responsible for coordinating and planning the operational support on the Supply Information Systems (SIS) in use within OCB in close collaboration with data specialists, medical referents and transport and customs referents of the STIS department._
As SISTOTL, you will supervise a team of five people currently dedicated to Unifield (ERP) and be in charge of the field support and improvements around it. In your team the SISSO (SIS Support Officer) focuses on reactive support (helpdesk & service operation); the SISTO (Training Officer) focuses on training, development and documentation and three RSISSOs (Regional SIS Support Officers) who are based in different parts of the world are responsible for providing direct SIS related support to the OCB missions._
You will be responsible for the ongoing improvements asked to UniField through your participation in intersectional working groups, representing the business needs of OCB Supply Chain through consultation with peers in the Supply Chain Department and stakeholders (IT, Med, Log, Ops, Fin)._
As our supply information systems continue to evolve in response to the evolving needs of our services, the scope of this role will also expand accordingly. It will encompass future solutions that are yet to be developed. A dedicated platform comprising of users and developers, including this position, will be introduced to ensure effective management and prioritization of initiatives._
Hence, this position requires a high level of collaboration with the rest of the Supply department and other departments in OCB to understand the needs and plan the resources, as well as with other sections to align the services support and mutualize resources._

RESPONSABILITIES:

LEADERSHIP AND TEAM MANAGEMENT:

Lead and mentor a team of systems and trainings officers
Provide guidance, support, and regular feedback to team members, promoting their professional growth and development
Foster a positive and inclusive team environment, encouraging knowledge sharing and crossfunctional collaboration
Delegate tasks and responsibilities effectively, considering each team member's strengths, skills, and workload capacity
Coordinate and prioritize team activities and projects to ensure timely and successful completion
Develop and implement strategies for effective workload distribution and resource allocation to maximize team productivity and efficiency

SERVICE OPERATIONS:

Set up the team, processes and tools to ensure the efficiency of incidents management, supporting the enduser (represented by the Mission focal point) through help desk
Monitor system performance in a regular basis, analyze trends, and implement proactive measures to prevent issues and optimize system efficiency
Manage incident response and resolution, report to the Core Team, ensuring timely and effective problemsolving to minimize service impact
Make sure all requests for improvements are escalated to the Core Team

SERVICE IMPROVEMENT AND DEVELOPMENT: