Support Manager Level 8 - Brussels, België - AlmavivA de Belgique

AlmavivA de Belgique

Geverifieerd bedrijf

Brussels, België

4 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

The unit liaises with external stakeholders (System Owners, Business Process Owners, User Groups, Steering Committees), acting as a Single Point of Contact and contributing to business rationalization initiatives.

It is responsible for defining architectural solutions by combining a detailed understanding of the business needs and the knowledge of IT.

For delivery of the IT software, the unit relies on the Software Engineering Capability.

The Support Manager will work in the context of projects in the Unit, in the eGrants and eProcurement Service Management sector, and more specifically in the Training and Documentation team.

DESCRIPTION OF THE TASKS

Within the above context, we are primarily looking for a proactive professional with a service-minded attitude who will work as part of the Service Management team.

The following tasks will be performed:

Coordination of wiki sites, collaborative sites, or social networks
Guidance regarding the use of information systems
Conception and organization of user documentation for information systems
Conception and management of IS and ICT trainings
Coordination with the project teams
Followup on service quality
Management and followup of user requests
Organisation of the reporting
Participation in user, service, and project meetings
Elaboration and implementation of relevant support processes

LEVEL OF EDUCATION
Bachelor's degree of 3 years.

KNOWLEDGE AND SKILLS
The following skills and knowledge are required for the performance of the above-listed tasks:

Excellent communication skills: excellent writing skills and proven experience in creating and providing presentations in English
Experience in drafting, editing, and reviewing web content and user documentation related to information systems
Excellent knowledge of wiki, collaborative sites, and social networks
Excellent knowledge of ITIL
Knowledge of Jira and Confluence
Proven conceptual understanding of content structuring, storage, access, and presentation elements
Experience in change management related to the introduction of new information systems to end users
Proficient with Excel, Word, Internet browsers, project management tools, and asset/content management system
Knowledge of business process analysis
Good IT skills
Knowledge of project lifecycle management and public procurement procedure
Capability of integration in an international/multicultural environment, rapid selfstarting capability, and experience in working in a team
Ability to participate in multilingual meetings
Ability to work in a multicultural environment, on multiple large projects
Ability to give technical and solutiondriven presentations
Good redaction skills
Excellent Team Player