Service Improvement Lead - Brussels, België - Ericsson

Ericsson

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

At Ericsson you'll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To create never-seen-before solutions to some of the world's toughest problems. You'll be challenged. But you won't be alone.

You'll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next.

At Ericsson you can be an explorer, a change maker and a force for good.

We are now looking for our
MSCLT Service Improvement lead (T&T).

As
MSCLT Service Improvement lead (T&T), you will play a key role in managing the delivery of services and resources on our "live" customer network, broadcast platform and/or IS/IT infrastructure.

Based on our customer's network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson's and the customer's network particularities and

requirements.

As MSCLT Service Improvement lead, you will report to the MSCOO (Managed Service Chief Operating Officer) and you will belong to his MSCLT team.

Your primary interfaces are MSCOO, MSCLT team, Network Operation Center (NOC), Telenet Delivery Manager, Telenet Engineering, Customer Project Manager's (CPM), Contract manager

This role is based in Brussels office.

Responsibilities & Tasks:

Manage endtoend deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking
Validate and approve integration test results for a new service, terminal and equipment type or vendor
Secure the availability and accuracy of the customer's asset configuration information to be used by all delivery units
Ensure deployment management activities are efficiently performed and supported by other delivery

organizations and functions

Seek customer approval for deployment solutions and negotiate penalties in the case of customer nonacceptance
Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
Approve the release and deployment strategy based on customer requirements and ensure execution of proper handover to operations
Continuously drive for efficiency, improvements and excellence in service delivery (Like E// Strategic programs, driving Automation and AI / ML Use cases).

Core Competences:

Deployment and integration delivery management
Change management
Release and deployment management
Efficiency improvement management
Delivering results and meeting customer expectations
Analyzing
Deciding and initiating action
Entrepreneurial and commercial thinking
Persuading and influencing
Relating and networking

To be successful in the role you must:

be strong independent overseeing and managing your operations, as delegation from MSCOO

- be well structured and stress resistant in crisis & conflicts
- be analytical to solve complex challenges, capable of preparing & presenting comprehensive & synthetic presentations towards customer & management
- be a Team player, persuasive and influencing
- be strong customer focused and emphatic listener
- be strong communicator both verbally as in writing
- be decisive, result oriented, show initiative, have a sense of Ownership and drive action & progress and commercial thinking
- have the strong ability to mediate between people, teams & stakeholders and are able to provide guidance & direction

Apply

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms