Customer Service Representative - Leuven, België - Avient
![Avient](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 weken geleden
Beschrijving
Avient Corporation (NYSE:
AVNT) provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world
Examples include:
- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
- Lightweighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility
- Handle customer inquiries quickly and effectively, resolve problems with empathy and care, maintain relationships and enhance the company's reputation
- Optimizing customer relationship and satisfaction to develop sales
- Cooperation with Account manager concerning customer information, projects and current action
- Order Management: order entry, follow up, confirmation, update towards customers, logistics, invoices
- Coordinate with the Lab, production, QC, SCM, Warehouse and Finance teams to ensure the customers orders will be fulfilled effectively
- Entry of Customer complaints (quality complaint, logístical complaint, general service complaint) in QNS
- Creation and maintenance of customer files (general information, prices, other)
- Manages and controls customer specific supply chain agreements (eg consignments stocks, safety stocks etc.)
- Handle customer's daily inquiries (e.g. price quotation, CoA, TAR)
- Deliver TDS/MSDS/other certificates to customers prepared by product stewardship
- Creation and update of intragroup pricing with TP tool
- Update of the Customer Master Data
Other duties as assigned:
- Proactively informs Sales Reps about customer specific issues (Accounting, Delays, critical general issues)
- Proactively informs Sales Reps customer information and projects
- Issues credit and debit notes in agreement with management guidelines
- Promptly collects, redirects and distributes customer requests and corresponding demands to relevant dept
- Follows up Lab Requests, samples & documentations
- Participation in customer audits / customer visits together with the sales force
- Experience in customer management (sales/customer service)
- Dutch, French and English (advanced)
- Understanding of Order to Cash Processes
- ICommercial / administrative qualification
- Welldeveloped IT user skills (MS office / knowledge of SAP)
- Ability to work independently and selfconscientiously
- Strong Customer focus
- Reliable and systematic work approach
- Problem solving
- Proactive and highly motivated
- Teamplayer
- Professional communication skills (all communication means)
- Flexible
WHY AVIENT:
At Avient, we strive for a culture of trust and engagement.
Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development.
We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways.
With workplace flexibility, health and wellness programs, and paid time off for community service, we are committed to building upon our positive momentum.
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world.
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