Customer Care Agent - Brussels, België - Mobile Vikings

Mobile Vikings

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Your role includes:

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Talking, and lots of it. You're the voice of our company, the person our Vikings reach out to when their world comes falling apart because their mobile data no longer works. Yes, people still use their phone for calling
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Being versatile. One minute, you're helping someone in Dutch for an issue you've dealt with a thousand times, the next you're figuring out an obscure problem with an even more obscure device in French. Anyone who thinks racing and sports are adrenaline-fueled has never worked in Customer Care.
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Being a teamplayer. Being a Customer Care Agent at Mobile Vikings means being part of a team of the Nicest People in the World. They might also be slightly crazy. And mostly communicate in memes and GIFs. It's all good.

Your main responsibilities are:

To help our Vikings with any issues or questions they might face.
To get our ever overflowing mailbox to a nice, round zero. Otherwise, no treats
To talk/explain to our customers
everything about our products, you know all there is to know about mobile and internet at home.
To keep your eyes peeled and to notice what could make life for our Vikings easier or better. Take the steps necessary to make it happen.
To be the
voice of the company to our Vikings, and the voice of the Vikings to the company. We have a flat organisational structure, so everyone's thoughts and ideas count. We're curious to see if yours have merit, too

Because you're the one:

Who switches languages without blinking parce que c'est si gemakkelijk voor jou. So English, French and Dutch.
Who knows procedures and rules aren't stifling, scary things, but help you make sure you're doing a top notch job
Who preferably has a professional bachelor, but we won't begrudge you a Master if you have one. Or if you didn't study, but are awesome as is.
Who looks forward to learning the ropes on the job because you really like helping people.

Who's looking for full-time job:

40-hour work week
Working either 1 or 2 weekend days
Officeworking from home balance with at least 1 day at the office
1 or 2 days off during the week, depending on the number of worked weekend days
Who, after reading all this, says "This is it"

In return you get:

The possibility to make a difference all while rocking an
empowering role At Mobile Vikings, we work hard, but the right to disconnect is equally important
The chance to work in a cool office at least
1 day a week. Just imagine walking into a space that is thoughtfully designed with modern aesthetics and vibrant colours. Our offices are not only functional, they are an extension of our
company culture. The best colleagues from around the world and with the most diverse interests and passions. Although we have a very diverse group and our company language is English, we also speak in puns and memes.
And let's not forget the delicious coffee accompanied by the (more than) occasional snacks.

Is this all you ever hoped for?: