Commercial Director - Leuven, België - Mega Group International S.A.

Mega Group International S.A.

Geverifieerd bedrijf

Leuven, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our team is looking for a passionate Sales & Customer Experience Director, willing to help Mega to grow its customer base and to further improve its 5* service.

Strong communicator, rigorous, hands-on, with passion for the Energy market? Motivated to evolve within a fast-growing group? You have 5- to 10-year experience in energy / utilities / retail? Apply

The job:

In this role you will report to the group CEOs and will be part of the Belgian management team. You will be responsible for key business KPIs such as sales, churn and NPS.

You will have full power to execute our strategies within the defined budget (CTS/CTA) and will lead our sales channel management and customer experience teams.

You will have full support from our Regulatory team to maintain excellent relationships with key stakeholders.

Your job / responsibilities will consist of:

Management of the commercial department including sales, customer service and customer experience management.
Monitoring of the sales, churn and satisfaction KPIs and ensuring the cost KPIs are in line with the annual budget.
Development of sales strategies / the sales network.
Leading and feeding the commercial continuous improvement (tools, procedures, sales / customer journeys & experiences).
Managing the commercial team (recruitment, job descriptions, performance, individual followup, etc.).
Managing commercial subcontractors (SLAs, quality control, etc.).
Make sure legislative changes impacting the commercial department and its tools are properly implemented.
Maintain excellent relationships with consumer associations, regulators, industry federations and subcontractors.
Participate in the development of the company's activities and in the definition of its commercial and operational strategy.

Working at Mega is:

Contributing to a sustainable future where energy is affordable for everyone
Participating in the development of a local scaleup with human values.
Having the possibility to evolve rapidly in your knowledge and responsibilities.
Evolve in a young and dynamic environment, where your opinion counts.
The possibility to work 3 days a week from home.
Fulltime permanent contract in the center of Liege or Leuven, salary package in line with your degree/experience.

Is this job for you?

You hold a master's degree in business administration or similar.
You have minimum 5 years of relevant experience.
You have a strong business acumen, coupled with demonstrated negotiation and communications skills.
You have very good knowledge in user experience and customer communications.
You are a strong leader and you get things done.
You are rigorous, handson and analytical.
You are comfortable with figures, IT tools and project management.
You are fluent in English, French and Dutch.