Night Audit - Brussels, België - SOFITEL

SOFITEL

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

de l'entreprise

Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville.

Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale européenne.

Description du poste

Customer:

Perform Checkins of the guests arriving late and show them to their room
Handle early checkouts, closing the guest account
Assist guests with concierge services
Answer the telephone and handle possible requests
Program and handle wakeup calls
Handle possible walkins and negotiate the room rate

Quality:

Ensure the guest satisfaction at all times
Be aware and warn security if any suspicious person enters the lobby
Orientate the guests in case of fire or any other emergency
Ensure that the reports for accounting and department Managers are done in a correct and accurate manner

Profit:

Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
Check if all the paperwork is fully and correctly done
Ensure a smooth closure and restart of Opera software
Maximize the profit of the hotel, reacting positively and proactively to the possibility of creating new/unexpected revenue (upsell)

People:

Assist colleagues from the same or any other department
Be responsible for one's acts and honest with colleagues and superiors

Qualifications:

Experience:

Multilingual (English and French required, Dutch or German is a plus)
Open minded, capacity to work and contact with people from different cultures and backgrounds
Capacity to solve problems independently and follow them up
Proactive, polyvalent, guestminded, ambitious
Previous experience at the Front Office
Ability to listen

Informations supplémentaires

Expérience probante dans le milieu de l'hôtellerie
Capacité de travailler en équipe
Capacité de répondre aux besoins des clients, agir et faire le suivi des plaintes
Capacité de gérer une plainte provenant d'un client
Ouverture d'esprit
Capacité d'utiliser un ordinateur et les logiciels de base