mark east

My work has taken me to various countries, where I've provided training, mentored new employees, and worked independently. I've delivered high-quality administrative service to both internal and external clients. 

My focus is on carrying out my tasks efficiently and contributing to the smooth functioning of the organization providing suggestions on process improvements where possible.

Owner – Self Employed
📍 Malaga - Spain
April 2006 - March 2025 
I initially started as an instructor at the Marbella Gun and Country Club. While simultaneously building my own client base, I took various courses in Spanish, that allowed me to offer additional services to my clients. I generally worked alone and organized my work within the client's deadlines and quality requirements. I took various courses in Spanish, these included, installation of irrigation systems, maintenance of swimming pools including chemicals and gained my licence to handle and use chemicals for gardens. However, when the clients required it, I managed various teams. I acted as the liaison between the teams and the clients, setting expectations and providing the client with regular updates, as most larger assignments were carried out when the clients were out of the country. I learned and submitted my own quarterly financials as required under Spanish law.  

Team Leader – Senior Analyst 
 📍 Hewitt Bacon & Woodrow (HBW), Hemel Hempstead

March 2000 - March 2006: 
My role involved training new employees in our processes and how to implement them. I implemented changes to client-specific websites. In my final year at HBW, I spent 3.5 months in India training a new team. This included implementing process improvements and adjusting work schedules to accommodate time differences between offices. My role included implementing new websites and annual updates to client portals, including adjustments required by changes in pensions and other legislation. I started at HBW in the flexible employment benefits department, first in the employee benefits department, then in the pensions department, and finally in the technology and internet department.

Guarantee Administrator 
📍 ANZ Investment Bank London.

January 1995 - February 2000 
I managed the collection of fees from clients related to contract guarantee issued by the bank in my last role as a Guarantee Administrator. I supported client meetings by preparing and presenting detailed report outstanding balances.

Responsible for Data Preparation (ICDP).
📍 Yorkshire Bank

April 1993 – April 1995

I oversaw the review of daily reports received from head office, detailing transactions from the previous business day. Validated report data against relevant documentation within the branch ensure accuracy and compliance. I performed diverse banking duties, ranging from head cashier to the mentorship of new employees.