Customer Service Officer - Buggenhout, België - Ontex

Ontex

Geverifieerd bedrijf

Buggenhout, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Datum: 28 aug Tewerkstellingsschema: Voltijds- Locatie: Buggenhout, BE
Customer service officer:
Ontex is een vooraanstaande internationale producent van hygiënische oplossingen voor baby's, vrouwen en volwassenen. We distribueren in meer dan 110 landen via private labels van grote retailers, als ook met onze eigen merken. De group stelt wereldwijd meer dan mensen te werk. Ontex staat ook op de lijst van Euronext Brussels.

Missie en hoofdtaken:

A Customer Service Officer is the main point of contact regarding all customer orders, inquiries, issues, and complaints. He/she demonstrates a can-do attitude to ensure their timely resolution.

What am I expected to deliver, and what are my main tasks?

Responsible for managing the ordertocash process with diligence, from order processing and followup to shipping, invoicing and after sales
Being the key figure between the internal organization and the customer. You coordinate with various internal departments (transport department, planning, sales,...) to ensure timely delivery to our customers
Follow up stock availability of products on a daily basis to make sure all products are delivered in time and in full. In case of stock shortages, follow up with the production unit involved, and communicate about delayed delivery with the customer. Organize the shipment of those orders in close contact with Logistics.
Managing, updating and maintaining databases and various ad hoc administration duties: delivery instructions, customer popups, invoice texts,...
Providing commercial support to the sales team when necessary

With whom do I need to collaborate to get the job done?
Customer Service Manager, production planning, transport planning, sales, peers, customers.
How complex is the stuff I'm dealing with, and how do I solve problems?
The situations I need to deal with are similar in nature, and I can solve them by making a choice between known alternatives
I can rely on well-defined procedures or precedents covering most of the issues I encounter

Accountability and scope factors

Service level

KPI:

contribute to the company OTIF target by:
Close follow-up of stock availability to make sure all products are delivered in time and in full
0% of NA losses (deadline = Tuesday of wk X for losses of week X-1)

QIM complaints registered and threated by latest 10 working days after complaint receival

Achtergrond en ervaring:

Serviceminded and resultdriven attitude with mindset to improve experience of customers working with Ontex
Problem solver and team player
Experience with SAP
Strong MS office skills
Language skills: Dutch, English and French is a must. German is a plus.
Strong communication skills and able to establish strong relationships with customers
Highly developed data processing experience with a focus on speed and accuracy