Technical Knowledge Specialist - Zaventem, België - Allen Recruitment Consulting

Allen Recruitment Consulting

Geverifieerd bedrijf

Zaventem, België

4 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Location:

Zaventem, Flemish Brabant Province, Belgium
Type:
Contract
-
Job #24694

If you are a
French speaker, have practical knowledge of Knowledge Management and Service Management (ITIL) / ITIL certified, and excellent ability to document infmation clearly and concisely, this is the perfect role f you.

We are seeking an experienced
Technical Knowledge Specialist to join our client's team.

As a Technical Knowledge Specialist, you will play a vital role in maintaining the quality of customer service and continuous improvement of technical suppt knowledge.

Our client is a global leader in digital transfmation, specializing in hi-tech, hi-perfmant transactional services, unified communications, cloud / SaaS, big data & and ML analytics, and cybersecurity services across numerous industries.

Job Ref:
BBBH 24694

Location:

Hybrid in Zaventem near Brussels, Belgium. 3 days onsite, 2 days remote.

Employment Type:
Daily Rate Contract

Duration: 52-week contract

Day rate:
up to €365

Visa sponsship:
No. EU nationality required.

Here's what you'll be responsible f:

Your primary responsibilities will include covering knowledge gaps related to tickets handling and ensuring that relevant infmation is documented to enhance the company's knowledge base.

You will also be responsible f ensuring regular updates f the maintenance of the knowledge base to reflect identified technical solutions and best practices.

YOUR PROFILE:

2+ years of experience in a similar role.
Excellent communication skills in English and fluent in French. Previous experience with processes and systems managing Calls f Proposals, Calls f
Tenders and related activities.
Previous experience with Confluence, SharePoint, and Service Management systems
Practical knowledge of Knowledge Management and Service Management (ITIL) / ITIL certified

Using ITIL methodology:
Incident Management, Problem Management, Knowledge Management.

**Interested in this opptunity?