Regional Product Expert - Leuven, België - Tomra

Tomra Leuven, België

2 weken geleden

Voltijd

Beschrijving

Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling, and integrated post-harvest solutions for the food industries. Transforming global food production to maximize food safety and minimize food loss by ensuring Every Resource Counts has been our strength for over 50 years. At TOMRA, we are looking for people who are innovative, show passion in their work, and are responsible. We value the freedom to innovate, take risks, and challenge the status quo. We appreciate passion that leads to success and believe in a responsible and safe mindset toward customers, products, and fellow employees. Join the resource revolution! Job Description We are seeking a Regional Product Expert to join our team and act as the go-to expert for all internal and external technical inquiries related to assigned platforms. This role demands a strong ability to connect with customers, comprehend their perspectives and challenges, and provide innovative solutions across diverse regions and cultures. Role & Responsibilities:

Serve as the primary technical liaison between customers and internal departments: service, sales, and global solutions.
Provide technical support and dispatch solutions to the service organization.
Assist in clarifying offers, spare parts needs, and estimating required service time for issue resolution.
Offer technical support, remote service, and phone consultations for both customers and field service engineers.
Lead technical training sessions and contribute to the development of training materials and documentation.
Proactively manage customer escalations to ensure structural resolution of pain points.
Play a vital role in new product integration and support, ensuring field service engineers are well-prepared for product launches.
Take ownership of support cases, organizing and overseeing timely resolutions.
Support and promote a safety-first culture across the team, company, and customer sites.
Allocate your time across various responsibilities: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.

Qualifications About You:

Bachelor's degree in Electrical or Electro-Mechanical Engineering.
3-5 years of relevant experience.
Demonstrated ability to work effectively in a team, guiding and motivating others toward success.
Strong organizational skills and delegation capacity with a clear direction.
Excellent technical problem-solving, troubleshooting, and follow-up capabilities.
Effective communication and facilitation skills with the ability to present complex technical information accessibly.
Ability to understand customers' perspectives across different cultures and regions.

Additional Information How to apply
If this matches your profile, we look forward to hearing from you! All applications will be handled confidentially. TOMRA is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made available as requested by candidates participating in all selection processes. Job Location

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Regional Product Expert - Leuven, België - Tomra

Beschrijving

Product Expert