IT Change Manager - Brussels, België - EUROCONTROL - Supporting European Aviation
Beschrijving
Function title:
IT Change Manager
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Reference: NOC-NM-2023-AD/623
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Location: Brussels
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Nature of competition: Internal and external competition
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Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
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Type of post: Administrator
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Job level: AD6-AD9
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Generic job title: Expert
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Number of posts: 1
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Duration of appointment: 5 Year(s) - extension or conversion of the contract is possible - see "Useful information" section
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Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
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Directorate/Service: NMD/TEC/OPS
- Operations
Working arrangement: Hybrid work (remote and onsite)
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Competition publication date: 11/05/2023
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Competition closing date: 08/06/ :59 Brussels time)
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Reserve list: Applicable
- See details in the "Useful information" section
YOUR TEAM
Within the Network Management Directorate, the Technology Domain develops and maintains Network Management (NM) Directorate's mission-critical systems, including all NM ops systems, the related communications facilities and technical infrastructure, and supports the Agency's IT solutions and services.
As IT Change Manager, your role will be to drive the change management activities and overseeing the right execution of the change requests.
YOUR ROLE
Your role will be to:
- Coordinate and assess all IT change activities/initiatives and prevent unauthorized or disruptive changes from being implemented.
- Act as the IT change management process manager, and ensure adherence to the change management policy and procedure while meeting business strategy & objectives and timing.
- Oversee the effective delivery and execution change requests from the external suppliers, and act as the internal/external key focal point.
- Analyse, monitor and report to the Service Managers on change volumes and trends, identify potential future issues/conflicts and suggest alternative options.
- Lead and contribute to the Change Advisory Board (CAB) and collaborate with relevant internal specialists (i.e. architects, network specialists, etc) on the topic.
- Follow latest evolutions in field of expertise and share best practices within the internal community.
- Carry out any other task in line with the main purpose of the job.
- University degree of 4 years in a relevant field (e.g. Computer Science, Engineering, or in other related technical field) plus a minimum of 3 years of relevant experience or completed university degree of 3 years plus 4 years of relevant working experience.
- Experience with managing IT changes.
- Knowledge in ITIL framework.
- Knowledge in ITIL tooling (Service Now is an asset).
- Interest to keep abreast of relevant trends in technology.
- Technical writing skills (English).
- Communication: You adapt your communication to different situations and audiences.
- Analytical thinking: You analyse information and are able to identify relationships.
- Leading: You implement direction in line with strategic organisational goals.
- Customer focus: You adapt services to respond to customer needs.
- Team work: You foster teamwork.
- Ability to work in a multinational and multicultural environment.
- Professional conduct in line with the corporate behaviours of the Agency, i.e. resultdriven, readiness to change, customer focus, integrity and teamplayer approach.
USEFUL INFORMATION
- Applications will be accepted from nationals of EUROCONTROL Member States only.
The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
- Information on salary and benefits can be found on our Careers site
- EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the underrepresented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
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