Flexible Receptionist - Brussels, België - Pandox Belgium

Pandox Belgium

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

A Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use upselling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement
Create report with SALT scores.
Create challenge for Team Front Office with SALT
Make an action plan to progress SALT scores.
Call the guest and reply to the comment on TripAdvisor, SALT.
Manage the phone call after checkin

Your profile:

You are fluent in English. French and/or Dutch are a plus
You are driven by the guest experience: you are a good listener, proactive, you handle possible complaints
Flexibility in tasks and shifts
You work in a focused and orderly manner. You can handle a healthy portion of stress
Like us, you like having fun at work :)

Don't hesitate to apply, we would be happy to meet you at the DoubleTree by Hilton