Lead Contract Support - Brussels, België - CBRE
Beschrijving
Posted- 14-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative, Facilities Management- Location(s)- Brussels - Brussels Hoofdstedelijk Gewest - Belgium
To support our team at CBRE HQ Diegem,we're looking for a Lead Contract Support.
Strong communication skills in Dutch and English are mandatory. Good knowledge of French.
To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team. Support the Finance & Contract Support Manager / Client Finance Manager with month-end and financial reporting.
It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.
-Key resonsabilities
- Contract_
- Build and develop relationships with key business and account stakeholders, customers and external agencies.
- Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
- Compiling of the Contract Review Business Unit pack
- Conducting supplier surveys on MySupplier
- Compiling of the Customer Monthly Management Report
- Liaising with the client regarding payment of invoices
- Weekly debt calls with contract teams
- Site inductions
- Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
- Continually develop systems to maximize efficiency benefits for the customer and GWS.
- Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
- Finance_
- Support the preparation and delivery of monthly Contract and Business Unit Reviews.
- Managing the Contract Support Team to control the invoice pool.
- Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.
- Raising Purchase Orders when required.
- Reviewing open Purchase Orders.
- Policy and procedure compliance.
- Comprehensive spend tracking.
- Manage the team's submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.
- Drive high quality financial performance to influence P&L result.
- Adhoc reporting as requested by Business Unit or Business/Finance.
- Team KPI management and support
- Preparation of journals
- Dynamics AX system champion
- Quality_
- Coordination of subcontractor files, ensuring they are statutorily compliant with QHSE requirements
- Reporting and management of work management system
- Logging hazards & customer feedback on the QHSE Management Portal.
- Management reporting.
- Share best practice and innovation
- People_
- Build a Contract Support Team and ensure team is effectively utilised.
- Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery.
- Update labour allocations to ensure accurate client reporting.
- Holiday and sickness tracking and trending.
- Lead the team performance through motivation and commitment.
- Provide knowledge and understanding to coach and support others.
- Hold Contract Support Team Meetings to share business updates and best practice.
- Conduct Appraisals annually and Personal Development Plans as and when required.
- Culture carrier and promotes best practice.
- Building relationships_
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
- Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.
- Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team.
- Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
- Demonstrate knowledge of procedures and processes and deliver these to the required standard.
- Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.
- Success Measures_
- Achievement of Business Unit / Contract KPIs in line with business requirements.
Profile
- Hold academic passes with at least GCSE Maths and English or equivalent.
- Higher educational qualifications to 'A' level (or equivalent)
- Highly computer literate
- IT Skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- Organised and open to new ways of working to ch
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