Store Manager Knokke - Knokke-Heist, België - HERMES BENELUX NORDICS

HERMES BENELUX NORDICS

Geverifieerd bedrijf

Knokke-Heist, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Store Manager Knokke

Type de contrat :

CDI

Pays/Région :
Belgique

Ville :
Knokke-Heist, Flandre Occidentale

Travail :
Retail

Expérience :
Minimum 10 ans

Société :

HERMES BENELUX NORDICS
***Description du poste

Context
The Store Manager manages an Assistant Store Manager, an Operations Manager, and a Sales Team. He/she reports to the Store & Area Manager Belgium.

General Mission
The Store Manager drives the overall business of the store including:

Managing the store in the Hermès way and being an active Ambassador of Hermès towards clients in Knokke
Being responsible for reaching store objectives in terms of budget and service
Determining the local product offer based on thorough understanding of the local market and Hermès universes and ambitions, and in collaboration with the Store and Area Manager Belgium
Ensuring the best possible working atmosphere to procure a motivating work environment and develop people
Being a coach to the team developing their skills and supporting them in all aspects of their roles

Main activities

Drive Business Performance

Plan the development of sales in your store and control expenses
Together with the Operations Manager followup store performance (sales, stock level, shrink rate), prepare reports and suggest & implement action plans

Team Management

Motivate team, recognizing individual and team efforts and ensuring team selfdevelopment
Manage and develop direct reports for them to grow to their maximum potential
Set objectives and assess performance on a regular basis and through annual evaluations
Support & observe teams on the floor and provide ongoing feedback
Through and with the management team, animate store team by sharing key information, running enaging morning briefings etc
Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
Conduct recruitments with the support of the HR team
Ensure induction of newcomers
Address concerns of individuals in a professional and wellbalanced way and handle disciplinary matters with the support of the HR Director

Client Service

Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
Through frequent presence on the floor, ensure the highest standard of client experience for all clients
Handle client complaints and be a strong support to the team in case of conflicts
Ensure resources are allocated in coherence with clients flows
Drive sales performance, encouraging teams to develop stories, crossselling and clientelling activities
Together with the management team, identify client development opportunities for the store
Ensure that floor is operated in consistence with company's standards
Ensure the excellence of aftersales service
Ensure the excellence of Visual Merchandising through management of instore VM

Manage Store Buyings

Together with the Store and Area Manager and with the support of the Retail Merchandising Team, implement a proper buying strategy, based on the specificities of your store and market
Actively participate in the buying sessions in Paris

Operations Management

Together with the Operations Manager, ensure back office is efficiently operated and follow up administrative process
Ensure that all company's procedures and systems are clearly understood and followed
Ensure proper maintenance in line with the agreed budget

Communication and Public Relations

Represent Hermès to existing and potential clients
Be an active member of the local community to grow your network to relevant personalities, business associations and foundations
Participate to local events within and outside the store
Be fully aware of the communication plan (print & social media, press, events) and ensure that the sales team is properly informed and making use of all relevant activity
Work in close cooperation with the Store and Area Manager as well as the Communication team to suggest, implement and drive any activity in relations with your store

What we are looking for:

At least 10 years of Retail and people management including management of managers
Passion for customer service & a real people person
An entrepreneurial business driver, able to organize, structure and prioritize
Communication: ability to adapt, synthesize, transmit
Interpersonal skills and emotional intelligence: good listener, strong relationship builder and influencer
Ideally a strong local networker & someone who enjoys having a representative role
Team spirit, focus on quality, spirit of curiosity and care for results
Fluent in Dutch and English. French is a very strong plus

What you will find:

A resort store in dynamic region with an eager team and great team spirit
The pleasure of working in a very successful and value driven family business with an international scope
A dynamic, deman