Client Success Consultant - Leuven, België - EASI SA

EASI SA

Geverifieerd bedrijf

Leuven, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Description:

As a
Client Success Consultant for our solution Adfinity, you are the indispensable link between the various points of contact (both internal and external).

Your job is
to educate clients in our financial software package on the one hand, and on the other hand
to guide & advise them in its use.

As a consultant you do not manage one client, but
many different clients and projects at the same time. One customer is not the other, we have
more than 800 customers in totally
different sectors and domains.

As you can see,
diversity will be the key word in your daily life. Don't worry, you will be well trained and guided in this by a coach.

Responsibilities:

Provide training on Adfinity to customers, this can be at our office or externally at the customer's premises
Responsible for the practical arrangement of the trainings
You will cowrite documentation for clients
Address customers via a ticket system or by phone with their additional questions and/or challenges
Conduct thorough research into questions so that you can answer them in a professional manner
Pass on complex questions and/or bugs to our expert colleagues
As a key figure closely collaborate and communicate with both the product and project teams
Be responsible for a positive customer experience

1x per week you are expected at our headquarters in Nívelles to guarantee a good cooperation with the whole team.

The remaining 4 days you can work from one of our offices in Flanders.

Profile:

Must-have:

Bachelor or Master's degree
Affinity with IT and Finance
Strong social skills
Getting energy from client contant
Team player
Presentation skills
Maximum of 2 years of experience

Nice-to-have:

Be analytical
Good knowledge of SQL
Good knowledge of French and English
Limited experience in a similar function

Benefits:

Competitive salary package with fringe benefits:

Company car with fuel card for unlimited use
Meal allowances
Ecovouchers
Hospitalization insurance
Alan: innovative, transparent and paperless health partner. Ability to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
Group insurance
GSM subscription
Seniority days
Platform to optimize yearend bonus to additional, personalized benefits

A fun and stimulating work environment:

Transparent communication
Modern, wellnessoriented offices
A young, dynamic and forwardlooking management
Events: sports and teambuilding events, gala evenings, etc.
Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and... punishing coffee ;)

Opportunities: