24-0167 Customer Service Support Assistant - Zellik, België - Blue Lynx

Blue Lynx

Geverifieerd bedrijf

Zellik, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Our client is a global leader in dry ice production machinery, used for environmentally friendly cleaning, surface preparation and parts finishing.

They are now expanding their business and are partnering with some of the biggest Industrial and Technological companies in the world.

They are now looking for a talented
Customer Service Support Assistant to join their European Sales/Service office in Zellik.

In the role, you will support the Service Manager and a team of Field Service Technicians with customer care and service/part supplies.

Job Profile for Customer Service Support Assistant

Update service history and proactively update customer's and technician's schedules
Manage and maintain service agreements and internal system's calculator
Handle standard spare parts and service requests for quotes
Manage intercompany transactions and parts orders, service jobs and warranty orders entry in an ERP system
Answer incoming service calls and redirect them to the appropriate contact person via ticketing system
Qualify requests for a quote and support
Manage and maintain the inventory
Receive goods and manage shipments including freight bookings, ERP processing in/out of goods to European entities
Provide service support to other functions at the office (Sales, Marketing, Finance, Accounting, Management)
Back up the Service Coordinator Europe, and perform other support tasks as required/assigned
Must be fluent in English, both written and spoken. Other languages are a plus
13 years of experience with similar service administrative responsibilities
Excellent communication skills and use of appropriate phone etiquette
Serviceoriented and clientoriented
Natural "flair and interest" for technical products
Possess an affinity for administrative workflows, take pride in speed and accuracy of work performed
Respond to pressure calmly and professionally, manage stress appropriately
Proactive, take initiative when required