Customer Journey Expert - Brussels, Brussels Region
1 maand geleden
Job summary
A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager.As a member of the chatbot product team, your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING's Digital Assistant) to help them unlock self-service solutions or connect them with the right customer support staff when appropriate.
Your purpose is to build a trusted conversational agent that understands, helps and guides clients with empathy and clarity.
- Taking a data-driven approach, you are always on the hunt for opportunities to improve the chatbot.
- You have an inquisitive mindset and a taste for incremental innovation.
Functieomschrijving
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Toegang tot alle topfuncties en krijg de baan van je dromen.
Soortgelijke banen
Digital Customer Journey Expert – Consumer Loans in Belgium. Responsible for end-to-end customer journeys, managing processes, products, and channels. Collaborates with stakeholders to provide seamless customer experience. · ...
1 week geleden
Job summary · As a Customer Journey Expert you are responsible for the end-to-end customer journeys of consumer loans from application to disbursement. · ...
1 week geleden
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. ...
1 week geleden
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. · You Think You're Up For The Challenge? This Will Hel ...
1 week geleden
A day in the life of a Chatbot Customer Journey Expert (CJE) Product Delivery Manager ensuring intelligent frictionless interactions with ING's Digital Assistant IDA unlocking selfservice solutions connecting clients with customer support staff. · ...
1 week geleden
A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager. Ensuring clients can have intelligent and frictionless interactions with IDA to help them unlock self-service solutions or connect them with the right customer support staff when appropriate. ...
1 week geleden
As a member of the Chapter of CJE's within the Tribe Finance and Reporting, your mission is to take a leading role in the analysis and implementation of both business driven as regulatory changes in the Finance reporting systems and processes used by the Reporting teams of ING Be ...
2 weken geleden
We're looking for a senior Customer Journey Expert to take full ownership of customer retention and churn reduction within a large data driven organisation. · This role exists to bring direction creativity and accountability to churn initiatives that have a direct impact on reven ...
1 week geleden
We're looking for a senior Customer Journey Expert to take full ownership of customer retention and churn reduction within a large, data driven organisation. · This is a hands on delivery role, · not a slideware or advisory position. The focus is on turning insight into action an ...
1 week geleden
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. · Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.You Think You're Up For The Challenge? This Will Help ...
1 maand geleden
+You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · +Analyze end-to-end onboarding funnels and identify friction points across complex digital flows. · Build clear dashboards and KPIs to monitor conversion per ...
2 weken geleden
A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager As a member of the chatbot product team your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING's Digital Assistant) to help them unlock sel ...
1 week geleden
As a member of the Chapter of CJE's within the Tribe Finance and Reporting your mission is to take a leading role in the analysis and implementation of both business driven as regulatory changes in the Finance reporting systems and processes used by the Reporting teams of ING Bel ...
2 weken geleden
+ Job summary · As a member of the chatbot product team, your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING's Digital Assistant) to help them unlock self-service solutions or connect them with the right customer support sta ...
1 week geleden
You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · ...
2 weken geleden
You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · Analyze end-to-end onboarding funnels and identify friction points across complex digital flows. · Build clear dashboards and KPIs to monitor conversion perfo ...
1 week geleden
You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · Analyze end-to-end onboarding funnels and identify friction points across complex digital flows. · Build clear dashboards and KPIs to monitor conversion perfo ...
2 weken geleden
We are seeking a dedicated and detail-oriented business analyst to join our data gathering authority team. This role will focus on the design and implementation of efficient data gathering processes for obtaining, verifying, and maintaining Know Your Customer (KYC) data while min ...
16 uur geleden
We are looking for a Customer Journey Expert with a focus on broadening our New-To-Bank Lending capabilities. · ...
1 week geleden
This is a Customer Journey Expert role within the Tribe Finance and Reporting at ING Bank. The successful candidate will have a leading role in analyzing and implementing business-driven changes in finance reporting systems. · ...
2 weken geleden