Customer Journey Expert - Brussels

Digital Customer Journey Expert – Consumer Loans in Belgium. Responsible for end-to-end customer journeys, managing processes, products, and channels. Collaborates with stakeholders to provide seamless customer experience. · ...

As a member of the Chapter of CJE's within the Tribe Finance and Reporting, your mission is to take a leading role in the analysis and implementation of both business driven as regulatory changes in the Finance reporting systems and processes used by the Reporting teams of ING Be ...

Job summary · As a Customer Journey Expert you are responsible for the end-to-end customer journeys of consumer loans from application to disbursement. · ...

+ Job summary · As a member of the chatbot product team, your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING's Digital Assistant) to help them unlock self-service solutions or connect them with the right customer support sta ...

You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · Analyze end-to-end onboarding funnels and identify friction points across complex digital flows. · Build clear dashboards and KPIs to monitor conversion perfo ...

We're looking for a senior Customer Journey Expert to take full ownership of customer retention and churn reduction within a large data driven organisation. · This role exists to bring direction creativity and accountability to churn initiatives that have a direct impact on reven ...

As a member of the Chapter of CJE's within the Tribe Finance and Reporting your mission is to take a leading role in the analysis and implementation of both business driven as regulatory changes in the Finance reporting systems and processes used by the Reporting teams of ING Bel ...

We're looking for a senior Customer Journey Expert to take full ownership of customer retention and churn reduction within a large, data driven organisation. · This is a hands on delivery role, · not a slideware or advisory position. The focus is on turning insight into action an ...

A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager. · As a member of the chatbot product team, your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING's Digital Assistant) to help them unlock ...

+You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · +Analyze end-to-end onboarding funnels and identify friction points across complex digital flows. · Build clear dashboards and KPIs to monitor conversion per ...

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. · Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.You Think You're Up For The Challenge? This Will Help ...

A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager involves ensuring clients have intelligent interactions with ING's Digital Assistant to unlock self-service solutions or connect them with customer support staff when needed. · Taking data-dri ...

A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager As a member of the chatbot product team your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING's Digital Assistant) to help them unlock sel ...

You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · Analyze end-to-end onboarding funnels and identify friction points across complex digital flows. · Build clear dashboards and KPIs to monitor conversion perfo ...

A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager. Ensuring clients can have intelligent and frictionless interactions with IDA to help them unlock self-service solutions or connect them with the right customer support staff when appropriate. ...

We hire smart people like you for your potential. · Our biggest expectation is that you'll stay curious, · keep learning, · taking responsibility. · In return, · we'll back you to develop into an even more awesome version of yourself.You are looking · a senior profile, · a member ...

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. · You Think You're Up For The Challenge? This Will Hel ...

You'll be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals. · ...

A day in the life of a Chatbot Customer Journey Expert (CJE) Product Delivery Manager ensuring intelligent frictionless interactions with ING's Digital Assistant IDA unlocking selfservice solutions connecting clients with customer support staff. · ...

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. · In return, we'll back you to develop into an even more awesome version of yourself.We are looking for a senior profile, so we expect at ...