Europe North - Bilzen, België - Carglass

Beschrijving

Werken bij Carglass, da's elke dag aan de slag gaan in een sterk team met drive, trots en plezier. Als deel van de grote, internationale Belron-groep groeien we volop met een sterk netwerk.

Elk jaar helpen we met 750 medewerkers in België en Luxemburg meer dan klanten met glasschade. Vanuit ons gloednieuw Europees distributiecentrum in Bilzen vertrekken 5.000 ruiten en onderdelen naar 25 landen. En dat doen we met de glimlach. Iets betekenen voor een ander – klant, collega, leverancier – dat doen we elke dag, voelt goed. En dat merkt iedereen.

Belron's guiding purpose is to make a difference with real care for our 4 stakeholders: our customers, our people, the society and our shareholders. The Belron Supply Chain supports local operations in 35+ countries worldwide across Europe, Americas and Asia. As Belron is the world's largest vehicle glass repair and replacement business, the supply chain managed the purchase of nearly 10m pieces of glass in 2023, making the company the second largest purchaser of automotive glass after Toyota. In Europe, the supply chain operates in 2 regions, South (France, Italy, Spain, UK & Portugal) and North (BeNeLux, DACH, Nordics, Belron 4 Partners, Other Distribution Centers in Europe). We have 6 DC's (1 Uk, 1, Spain, 1 Italy & 3 in France) and 1 EDC (Bilzen, Belgium) in Europe. From the European Distribution Center (EDC) situated in Bilzen we service over 35+ countries and ship over 1.6Mio units of glass and more than 6Mio accessories. Your customers are set-up in 4 sub regions in EU North & ROW: Region DACH, Region BeNeLux, Region Nordics, Region Rest Of World (ROW)

For our European Distribution Center in Belgium (Bilzen), we are looking for a

Europe North & ROW Customer Supply Chain Manager

Purpose of the role:

• You are the ambassador and driver of our purpose: "Creating the best experience for our technicians"
• You actively work on strengthening the position of Carglass by developing the supply Chain capabilities to the next level to maintain our competitive advantage in each market.
• You drive the joint Supply Chain plans in close collaboration with the in-country Operations and Supply Chain Teams to optimize the overall SC performance, cost and customer satisfaction in a sustainable way.

Your Main Challenges:

• Customer Supply Chain Optimization
  • Focus on further Supply Chain (SC) Integration with countries and End to End thinking (Supply Chain – Operations – Carglass Customers)
  • Dive deep into branch processes & connect with frontline stakeholders (branches & call centers)
  • Drive simplification and standardization of the branch Supply Chain processes (eg; Accessories)
  • Align Customer expectations for all 35+ customers
  • Drive and support the business units to improve their joint First Time Right & Total Cost to Serve and challenge the existing Supply Chain processes to create the ideal customer journey jointly.
  • Collect, share, develop & drive Supply Chain best practices & new ideas to help business units in becoming more efficient & profitable
  • Develop business cases to support future plans with strong financial figures
  • Roll out the Supply Chain service portfolio of Europe North to all key customers where appropriate
  • Play a leading role in the preparation of sales budgets & forecasts of EDC Bilzen & Region North
  • Add value to the business by leading, driving or supporting key Supply Chain projects
  • Develop insights on our competitors Supply Chain within EU North & ROW countries
• Relationship Management
  • Establish excellent & trustworthy two-way relationships with all appropriate stakeholders (Including Senior Stakeholders) in our Belron business units & Belron 4 Partners.
  • Be the Voice of the customer for all 30+ customers within Supply Chain Europe North & EDC Bilzen and propose improvements that will positively impact the customer performance on their main KPI's such as conversion/NPS/Retention.
  • Set-up and drive Customer Supply Chain Performance calls or Customer Focus Call with the EU North SC team and In-country Operations (Every 1 or 2 months depending on the country)
  • Work closely & develop excellent relationships with your colleagues of the European Supply Chain
• Team Management
  • Lead a team of 3 experienced Key Account Managers
  • Develop them according to the Belron leadership culture
  • Lead by example with respect to our values: Genuine, Collaborative, Caring & Driven

You will report to the Supply Chain Director Europe North and become part of the Management Team.

Your profile

• Master level (ideal degree in Economics/Logistics) and/or proven track record in Operational management of decentralized service industries. (This can be as an Operational Manager, Operations Support Manager) Minimum 10 years of experience of which 5 years in a management role in an international environment where Supply Chain and Customer Service played a vital role.
• Customer Delight is part of your DNA and you have a proven track record in internal account management
• As a people oriented manager you have proven skills as a coach, teambuilder, motivator & push for results.
• In decisions you always think about what is best for Belron with our purpose "Making a difference with real care"
• Building bridges and influencing are your second nature
• You need to possess a strong commercial sensitivity, have a curious mind and a burning desire to be part of strategic and business development decisions.
• Act as a promotor and a driver of change (projects, future) with solid Project Management skills
• You have an innate analytical feeling and a healthy ambition to work in a performance and quality-oriented environment.
• Getting the job done mentality is in your blood.
• Expressing yourself in English orally and in writing is a must, Dutch and German is an asset or you should have the willingness to learn these languages. For candidates from Belgium the Dutch language is a must.
• You have the ability to switch between holistic strategic elements and to zoom into details when necessary.
• Mobility: expected to be present min 2 days/ week in Bilzen + travel time 30-40 % in combination with homework
• Potential and capability to grow into a wider role.

For internal candidates: Having previous experiences in the area of Operations as Regional Manager (large regions), Operations Support Manager, Service Delivery Manager, Contact Center Manager is a great asset for this role.

Our offer:

A challenging job with your own responsibilities and advancement possibilities in a dynamic team;

An international company with stable growth patterns and attention for quality of life;

Personal development that allows you to gain additional knowledge;

An attractive salary package with fringe benefits.

Werken bij Carglass da's ...

• werken in een gezond bedrijf met een positieve werksfeer
• open communiceren met je collega's en leidinggevenden
• kansen grijpen om door te groeien
• De beste werkplaats waar je ooit zal werken
• Een hecht team dat jou met open armen zal ontvangen