Functional Analyst Digital - Mechelen, België - Telenet

Telenet

Geverifieerd bedrijf

Mechelen, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our analysts are in the midst of the action when it comes to the digital developments at Telenet. They play a key role in translating our customer experience vision into stories ready to build.

With commitment to innovation and customer centric solutions, it's our functional analysts who shape and guide the implementation of our strategic initiatives.

Responsibilities

Determine and develop functional requirements for systems in production, such as:
website
Telenet App
Customer Selfservice portal
Customer Care Center (voice, written care & social media)

Using technology, such as:

Adobe Experience Manager
Pega Engagement Platform
Genesys Callcenter Software
Partner with your product owner and other stakeholders across Telenet to translate business demands into (technical) requirements
Understand the customer's need and guard best practices in the customer's journey
Ensure clear user stories and acceptance criteria are in place for development planning

Skills and Qualifications

Proven experience in functional analysis for digital, customerfacing solutions and custom software development
Practical experience generating functional documentation
Experience with (REST) API's and data mapping
Proficiency with UML and technical writing
Excellent communicator with the ability to translate business requirements into actionable user stories
Proven capabilities in project and usertesting management
Good knowledge of Confluence and Jira
Experience within the Telecommunications sector is a plus
Experience with Agile ways of working in an iterative model is a plus
Fluent in English and Dutch

Compensation
We offer an attractive salary and benefits packages that you can personalize to your heart's content. Want to work abroad? No problem We offer 60% remote work.

But you'll also love our office with a great atmosphere, fine colleagues and all the room to grow, thanks to extensive learning opportunities and internal mobility possibilities.

In short:
at Telenet you will have a bright future.

At Telenet, we're always one step ahead
Learn more about working at Telenet on our Careers website.