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Gent

    Customer satisfaction officer - Ghent, België - Page Personnel

    Page Personnel
    Page Personnel Ghent, België

    5 dagen geleden

    Page Personnel background
    Beschrijving
    • Je bent het eerste aanspreekpunt voor onze klanten. Je staat de klant professioneel en op een vriendelijke manier te woord (telefonisch & digitaal).
    • Door het proactief managen van incidenten en vragen, detecteer je nieuwe behoeften bij klanten. Je draagt zo bij tot het voortdurend verder professionaliseren van de service en onze klantentevredenheid.
    • Je documenteert je werk in ons ticketingsysteem zodat onze gegeven altijd up-to date zijn. Je zorgt dat wijzigingen aan klanten data tijdig en correct worden gewijzigd en houdt mee de kwaliteit van onze klanten data hoog.
    • Je werkt nauw samen met de andere collega's van het customer succes team.
    • Tevredenheid van de klant is voor jou prioritair. Je gaat steeds voor een snel en correct antwoord, waarbij de klant een antwoord/oplossing krijgt voor zijn:haar vraag.
    • Je bent klantgericht, je houdt van contacten met klanten en bent empathisch.
    • Werken in een snel veranderende, ambitieuze omgeving geeft jou energie
    • Je denkt en handelt proactief en neemt van nature uit zelf initiatieven om tot oplossingen te komen.
    • Je communiceert vlot in het Nederlands en Engels en beschikt over een stevige basis Frans.
    • Je hebt een passie voor het zoeken naar oplossingen.
    • Je komt terecht in een dynamische omgeving waar er ruimte is voor zelfontwikkeling.
    • Je kunt bij dragen aan de infrastructuur van morgen om onze planeet groener te maken.
    • Een uitdagende rol met veel variatie, verantwoordelijkheid en autonomie.
    • Een aantrekkelijke salaris in functie van jou ervaring, inclusief extra legale voordelen
    • Een aangename werkomgeving in ons nieuw & vlot bereikbaar kantoor gelegen te Gent.
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