Servicenow Dm/crm Support - Braine-l'Alleud, België - Spektrum
Beschrijving
Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and
Control Systems:
The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider.
It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce.
NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s.
The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities
As a member of the Project Management Application Service (APP039) Team within the Service Support and Business Applications (SSBA) Service Line (SL), provide specialist support contributing to the technical support of NCIA ServiceNow platform, especially on DM, CSM, GRC and CIM
The duties include:
- Manage and administer ServiceNow modules (DM, CSM, GRC, CIM) in line with SSBA guidance and in coordination with other Service Lines;
- Develop scripts and solutions to support the operation and maintenance of ServiceNow modules (DM, CSM, GRC, CIM);
- Develop and provide guidance for the creation and management of Servicenow reports;
- Act as third line support on ServiceNow and collaborate with other lines of support;
- Support the implementation of additional ServiceNow modules;
Essential Skills and Experience
Systems Development -Programming/Software development:
- Extensive ServiceNow platform (DM, CSM, GRC and CIM) knowledge;
- Extensive experience developing solutions using JavaScript and ServiceNow REST API's;
- Experience with ServiceNow Strategic Portfolio Management;
- Experience with ServiceNow's MID Server, Flow Designer and. App Engine Studio;
- Experience with Oracle Linux;
- Experience with MySQL;
- Word Processing: Advanced knowledge
- Spreadsheet: Working knowledge
- Graphics Presentation: Working knowledge
- Email clients/
Web Browsers:
Working knowledge
Language Proficiency
- Business English
Working Location
- Braine L'Alleud, Belgium
Working Policy
- On-Site 50%
- They are expected to conduct work two days a week on site at NCI Agency Belgium location (Brainel'Alleud) and 3 days a week remotely, in coordination with the ServiceNow System Management Team and to be able to leverage the expertise available from Key Users
Travel
- Some travel to other NATO sites may be required
Contract Duration
- Jul Dec 2024
Security Clearance
- Valid National or NATO Secret personal security clearance
If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Meer banen van Spektrum
-
Technical Documentation Custodian
Mons, België - 1 week geleden
-
Exercise Support Officer
Mons, België - 3 dagen geleden
-
Firewall Coordinator
Mons, België - 1 week geleden
-
Finance Operations Assistant
Brussels, België - 1 week geleden
-
Satcom Future Radio Capability and Analysis
Mons, België - 1 week geleden
-
Senior Project Manager
Braine-l'Alleud, België - 1 week geleden