- Through analysis of the field quality concerns, warranty data analysis and hands-on investigation on vehicles, you will prioritise the quality concerns in the market.
- You will be responsible for the coordination of root cause analysis and countermeasure activities of reported market concerns.
- You will liaise with related stakeholders (R&D, In-House Manufacturing, Purchasing, Logistics, Suppliers, and promote quick issue resolution, with a goal to timely reduce inconvenience to the customer and bring strong sense of satisfaction and fulfilment.
- As result of the investigation, you have final responsibility to inform and release the repair method to our European technicians.
- Your objectives are to improve the product experience of our customer and increase their satisfaction.
- Building on your experience gathered through these activities, you will drive projects to apply Kaizen to our operations and to improve our cooperation with related divisions.
- You are fluent in English (TME's business language)
- Relevant education level, for example technical higher education or Bachelor / master's degree in engineering (mechanical, electrical, automotive...)
- Min. 1 – 4 years' experience in engineering function or similar ones, for example, vehicle quality engineer, field service engineer or manufacturing engineer
- Good fact finding and analysis skills in order to draw conclusions from the gathered data and information
- Good personal organization skills in order to prioritize and meet deadlines
- Strong communication and negotiation attitude in an assertive but diplomatic way in order to reach consensus and get buy-in
- You have a passion to achieve customer satisfaction
- Willing to travel: 20 – 30% within Europe
- A passion for mobility solutions
- General mechanical knowledge; Experience in automotive or manufacturing is an asset
- Knowledge and affinity with quality processes and tools is an asset
- Experience with technical problem diagnosis and problem solving is an advantage
- Good knowledge of Microsoft Office tools
- Belgium - Brussels (Evere): Toyota Motor Europe, Head Office
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Customer Vehicle Quality Engineer - Evere, België - Toyota Motor Europe
Beschrijving
Your team and your responsibilities
Team description
For Toyota, quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: "KAIZEN" ("continuous improvement") and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.
Toyota Motor Europe aims to be the most inclusive and diverse workplace globally where, ALL members feel safe, respected, engaged, valued and able to unleash their full potential & we cultivate, embrace and leverage diversity, to deliver the highest standards of service to our customers, society and sustainably compete in the marketplace.
To do this, TME have placed a primary focus on their DE&I (Diversity Equity and Inclusion) activities going forward, including (but not restricted to) diversity focused trainings, establishment of new Employee Resource Groups to encourage discussion surrounding common concerns/issues, and exciting interactive events to tie-in with the diversity calendar (for example, International Women's Day, Pride Week, and many more)."
Customer Vehicle Quality is a vibrant and energetic team (35+ people), consisting of many nationalities from within Europe, as well as Japan and other countries. Our primary role is to resolve quality related concerns affecting the European markets. Additionally, we also support many and varied markets where our European assembled vehicles are exported to, including countries outside the traditional European Region including Russia, North Africa, Middle East and Asia.
Your responsibilities
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Your Profile
We are also open to young graduates looking for a first professional experience and a mentorship/training program.
Place of employment
We offer
We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.
Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.
Gebruikers van het beroep Customer Vehicle Quality Engineer in Evere
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