Salesforce / Cpq Administrator - Gent, België - Silverfin

Silverfin

Geverifieerd bedrijf

Gent, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Who we are?

Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities.

Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their customers.

Recognised as an industry leader, we have picked up many accolades, including in 2021 winning Deloitte Belgium's Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years.

Our headquarters is in Gent Belgium, from where we have successfully launched activities in BeNeLux and the UK.

From these offices, we're serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues.

At Silverfin, we're an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We're committed to elevating talent by creating an environment where we can all thrive together. So if you think you have what it takes, but don't necessarily check every single box, please consider applying. We'd love to hear how you might contribute to our mission and our team.

How would you support our success?

As the Salesforce/CPQ Administrator at Silverfin, your role will involve managing and maintaining our Salesforce CRM and Configure-Price-Quote (CPQ) systems.

This includes ensuring the correct configuration of products across various platforms and establishing processes for managing product items and groups.

You will be responsible for implementing and managing Salesforce customizations, such as workflows, validation rules, and approval processes.

You'll report to our Head of Business Services, but will have close interaction with the Sales & Customer Success teams on a daily basis.

Your responsibilities:
What would you do to drive our success?:

Manage & maintain our Salesforce CRM system
Manage & maintain our Configure-PriceQuote system (Dealhub CPQ)
Liaise with multiple business units to ensure correct configuration of products between Salesforce and other platforms and build a process to add/change delete product items and groups across multiple platforms
Implement and manage Salesforce customizations, including workflows, process builder, validation rules, and approval processes
Resolving user requests relating to the Dealhub CPQ functionality, including troubleshooting and bug fixes
Work with the business units to identify ways to further utilise CPQ functionality (processes, pricing, approval flows, automation) to improve business outcomes
Work closely with business users to understand and document requirements and develop new reports, processes and system updates to fulfil business needs
Collaborate with the sales team to understand their needs and translate them into effective Salesforce solutions
Identify, design, build, test and implement solutions related to Salesforce / Dealhub in order to optimise sales processes within Silverfin
Set up, monitor and maintain syncs between Salesforce and other tools in our technology stack
Conduct user training (for existing colleagues and new joiners) and provide ongoing support to ensure effective utilisation of Salesforce and DealHub
Stay current on new Salesforce features and guide and support the sales team on (new) features
Maintain and optimise our sales master data
Perform regular data management tasks, such as data cleansing, deduplication, and data import/export
Proactively identify and implement operational improvements and enhancements

Experience and Qualifications:

First working experience as a Salesforce Administrator is a must
Salesforce Administrator certification is a big plus
Knowledge of Dealhub (or a similar CPQ system) is a big plus

Skills and knowledge:

Proficiency in Salesforce configuration, including custom objects, fields, workflows, and formulas
Familiarity with sales processes and CRM best practices
Strong communication skills. You will be driving the relationship with the Business Services Team & the Sales Team
Fluency in English is essential
Fluency in Dutch and/or French is a plus but not strictly required

Attitude and personality-related traits:

Interest to gather additional tool knowledge, and a general aptitude for all things digital in a Cloud environment
Adapting to a dynamic work environment and being creative within a team.
Motivated to learn and grow with the everchanging needs of the business.

We care for you:

The opportunity to help build a fastpaced, fintech scaleup in an international scene
Regular team activities during and after work
The ability to create, implement and grow with a fast growing team of people who are enthusiastic