Service Desk Agent - Brussels, België - Doesburg

Doesburg
Doesburg
Geverifieerd bedrijf
Brussels, België

1 week geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving
Service Desk Agent Vacancy in Brussels

Join our dynamic team in Brussels, Belgium as a Service Desk Agent.

Dive into a role where you'll collaborate closely with top-tier IT teams, providing vital guidance and support regarding bespoke information systems and advanced ICT tools.


Key Responsibilities:


  • Offer user guidance and support for inhouse developed information systems and ICT tools.
  • Categorize, prioritize, and escalate incoming tickets; reproduce and investigate information system incidents.
  • Devise and implement incident solutions, liaise with secondlevel support, and report investigation outcomes.
  • Ensure meticulous followup on incidents, user requests, and bug reports, and manage the reporting.
  • Document key knowledge, recognize and resolve known issues, and transfer expertise to peers; actively participate in team meetings.

Essential Qualifications:


  • Bachelor's degree in IT or a related field, accompanied by a minimum of 17 years of relevant professional experience.
  • At least 3 years of experience in ITIL incident and problem management processes related to information systems.
  • Minimum 3 years in information system monitoring/support, and proficiency with SMT or ServiceNow tools.
  • Demonstrated expertise in enduser assistance and the support of information systems.
  • Familiarity with wikis, collaborative platforms, social networks, and MS Office.

Desirable Skills:


  • A minimum of 1 year of experience with Jira.

Language Requirements:


  • Excellent proficiency in the English language.

Working Arrangements:


  • The role demands both onsite presence in Brussels and the flexibility to work nearsite within 2 hours from Brussels in EU territory.

Eligibility:
This role specifically requires EU citizenship due to security clearance prerequisites.

Venture into an environment where your expertise shapes essential operations. Embrace this opportunity to make a pivotal impact.
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