Help Desk Technician - Brussels, België - Getronics

Getronics

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

You'll cover one or more areas of expertise, depending on the size of the organisation you work for.

It's common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with.

Responsibilities

Service desk agent, incident agent and analyst, problem agent and analyst
Incident analysis, first and secondline customer liaison with the purpose of maximising the first call resolution rate
First and secondline support: remote and onsite support
Recording & tracking incident and request information
Recording & tracking Problem information
Participating in reconfiguration/installation of PC environment
Documenting operational support procedures
Drafting technical content for knowledge database
IT support specialist must be able to perform all tasks of a service desk operator
Liaising with system administration and database administration for execution of administration tasks
ITSS may be asked to fulfil SDO tasks and viceversa when working for MEP IT Support

Analysis and technical skills

Very good skills with end user computers and, more specifically, Windows computers

-
ITIL V4 Foundation Certified

Experience

Minimum of 3 years of relevant professional experience
Fluent in both English/French both written and oral
Part of the consultants needs to be fluent in German both written and oral as well
Knowledge of additional official EU languages may be considered an asset
Very good communication skills with diplomatic and user oriented approaches
Empathetic and user oriented

About Getronics:

Getronics is a global ICT integrator with a long history that extends over 135 years.

With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics' vision is to reimagine the digital future, one customer at a time.

We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.

Getronics is the founder and leading member of the Global Workspace Alliance.

This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.